Home Services at The Home Depot

Apr 2024

I ordered a patio door online, requested it to be delivered to the patio, as it does weigh a lot and my wife are elderly and we can maneuver it we can't carry. So we paid the extra $99 for the delivery. The day they were to deliver it we happened to be home. It came with one driver saying he knew nothing about taking it to the patio that, his notes just said drop it off and of course he alone couldn't do it! Well, with no way for my wife and I to move it around the house I couldn't accept it. Then I called the store to try to get it worked out and was more or less told they don't deliver like that...after he was done I guess I was to feel bad for expecting something be delivered where I requested it be. Their "team" didn't have the people... a "team" is more than 1! I also learned the delivery is by a third party, they trust them so well they could start the refund till the truck comes back... Let me be clear, I was not a happy customer when I called and spoke to this person, I was not irate, not cussing, but certainly upset and far more upset by this persons tone and the attitude that I shouldn't even expect them to deliver it to the patio. This person then told me I had to contact online, that's where I bought it... Home Depot, the local store delivering but didn't get credit for the sale so they treat me like a turd. I contacted online they also thought it of course should have been delivered as requested, and apparently when they offered first refund the delivery fee, drop the door and I could get a couple of kids to move it! I was paying for professionals to deliver this for a reason! Not interested in making myself liable for a couple of kids! Then I get an email saying they had delivered it. Again with online chat to be told they have started the refund, but there was an electrical box with the order that the driver did not give me still on the order and I should again contact the store. I explained I have no intent to deal with that store again. They knew they got it all back and just trying to make have to come to the store... I don't see that in my future! Shame, we loved the door we had picked out and we had found several other items there we liked better than the local major competitors we had intended to source there, I don't see that in our future now. To the Home Depot Manager of the day, 4/29. Yes, you do need some customer service training. Your customer experience skills are lacking in several ways. Yes I do know, you had several opportunities to have solved this in a respectful manner, but you chose the low road. Oh and I also know this will impact me directly in another way, don't care. Respect is what customers deserve for bothering to shop at your store! As a manager you should be the one seeking solutions not causing them with poor planning.

Apr 2024

Ryan Lanken the assistant manager has no communication skills. Trying to buy four doors from Home Depot is a huge undertaking. I paid for measurement's, installation, doors, and hardware. I have also cancelled my order and will go to another retailer that want's my business. Dealing with a 3rd party RFI was a hue part of the problem. Home Depot's customer service is less than desirable. I came into the 2104 E Independence Springfield, Missouri store to purchase four doors. They told me that I would have to set up an appointment with RFI . When RFI called to schedule the appointment they were approximately 3 weeks from the date that I had walked into Home Depot. Tyler came out on March 22, 2024. I went over all of the doors and let him do his job. When finished he said Home Depot would be in contact. I came into your store on April, 3, 2024 ready to order doors. I worked with Sarah Shockey and found out that you could not install doors next to the siding in the back of the home, Tyler never mentioned this before leaving my home when he was there. I was kinda upset that Tyler failed to mention this to me when he was here. I ordered and paid for a door and installation before departing Home Depot on April 3, 2024. I was pleased how Sarah helped me in the process. Also, Sarah and I discussed that I would have someone other than Tyler come to my home, she affirmed that there were other installers that could do the installation. I received a call this morning from Ryan Lanken asking how he could help me! Unfortunately I was very uninterested in going through the whole process again with an assistant manager that wanted to save the day and be a hero.in front of other employees while I was on the phone. He needs to lose his title and not go making problems for others after they have been resolved. I am a business owner and I have wasted more time on this process than necessary. Purchasing four doors and installation should not be this big of an issue. I feel that Home Depot needs to address the issues internally instead of bringing a customer into business issues. The only thing that Ryan accomplished this morning was upsetting a customer, cancelling a sale, a bad experience with Home Depot, and a negative review on the web. I have a simple resolution for all of this: Cancel my order, refund my credit card and I will do business elsewhere. I have also contacted my credit card to dispute the charges since Ryan hung up on me and would not let me finish my conversation.

Jan 2024

Called asking about wood cutting services so my wife can fit wood inside her car for her project instead of driving an hour with our pickup. I asked 'Do you provide wood cutting in store and if you do how much is it a cut'. The person who 'answered' my question said yes, but they only like to do a couple of cuts and then dodged my question on how much it is a cut. The worker sounded disgusted that I would even ask about it so I told my wife to go to lowes down the road instead.