I brought a Groupon and contacted the team to schedule a message appointment. The issue is that no one will pick up the call and will revert to email in a day or so. I initially booked an appointment and got it rescheduled. My appointment was at 3 PM and I told them earlier that as they work 10-5PM from Tuesday to Saturday only, i will take a day off. At 1-2PM the same day, i got a call from them saying the therapist can't make it as he/she has to undergo some surgery.. The guy asked me when i needed to get it rescheduled and told me that he will check and get back. I tried the same number several times but no response. Then i left it as is. Day before yesterday... read full review
August 2016
BEST massage in town if you ask me! I have been all over the St. Louis and surrounding areas trying to find the best, most relaxing and trusting place to get a great massage and I have finally found it! Brandon is absolutely amazing and I highly recommend him as your massage therapist! If your looking for more of a spa like atmosphere, Serenity is probably not the place for you. If you are looking for the best massage in town, Serenity IS the place for you. Just my opinion.
January 2016
My boyfriend purchased a groupon for me for Christmas 2014. After several months I was able to get in. He on the other hand, After 1 full year,3 cancelations and a no show on the therapists part he never got a massage. Every time it was something, therapist was stuck out of town, root canal, family emergency. This is the worst place ever!!!! After calling groupon 2-3 times they finally agreed to give him his money back. They have no evening appointments, no weekends and will for sure schedule you 3 months out every time!!!
I brought a Groupon and contacted the team to schedule a message appointment. The issue is that no one will pick up the call and will revert to email in a day or so. I initially booked an appointment and got it rescheduled. My appointment was at 3 PM and I told them earlier that as they work 10-5PM from Tuesday to Saturday only, i will take a day off. At 1-2PM the same day, i got a call from them saying the therapist can't make it as he/she has to undergo some surgery.. The guy asked me when i needed to get it rescheduled and told me that he will check and get back. I tried the same number several times but no response. Then i left it as is. Day before yesterday... read full review
BEST massage in town if you ask me! I have been all over the St. Louis and surrounding areas trying to find the best, most relaxing and trusting place to get a great massage and I have finally found it! Brandon is absolutely amazing and I highly recommend him as your massage therapist! If your looking for more of a spa like atmosphere, Serenity is probably not the place for you. If you are looking for the best massage in town, Serenity IS the place for you. Just my opinion.
My boyfriend purchased a groupon for me for Christmas 2014. After several months I was able to get in. He on the other hand, After 1 full year,3 cancelations and a no show on the therapists part he never got a massage. Every time it was something, therapist was stuck out of town, root canal, family emergency. This is the worst place ever!!!! After calling groupon 2-3 times they finally agreed to give him his money back. They have no evening appointments, no weekends and will for sure schedule you 3 months out every time!!!