Sarah and her team have been doing our often times complicated taxes for years and they have always gone the extra mile with communication.
April 2022
These guys take the freakout out of tax time!!
May 2021
They keyed in the incorrect account number for my bank so my refund was sent back to the IRS. They never apologized for this or offer to help me in any way. All they said was humans make mistakes. I expected more from professionals. Granted I didn't check the account number when I signed off on it but I did print the correct account number from my computer so it was very clear weeks earlier. It seems like an important thing to double check. I don't mind so much that they made an error it's just the way it was handled it after the mistake.**I am revising my review because IC&H reached out to me by mail and sent me a handwritten note and a check for a... read full review
Sarah and her team have been doing our often times complicated taxes for years and they have always gone the extra mile with communication.
These guys take the freakout out of tax time!!
They keyed in the incorrect account number for my bank so my refund was sent back to the IRS. They never apologized for this or offer to help me in any way. All they said was humans make mistakes. I expected more from professionals. Granted I didn't check the account number when I signed off on it but I did print the correct account number from my computer so it was very clear weeks earlier. It seems like an important thing to double check. I don't mind so much that they made an error it's just the way it was handled it after the mistake.**I am revising my review because IC&H reached out to me by mail and sent me a handwritten note and a check for a... read full review