Discover Vision Center: Robert C. Weixeldorfer, O.D.

Horrible, horrible customer service had an appointment that got changed without my knowledge and they would not service me. I made the appointment one year ahead of time..very upset and kept asking what I did to cause this. I responded to no less than 7 messages confirming!

I loved everything about this place. The staff was warm and welcoming. When I entered the building and let them know I was the first time visitor, and a new patient. The tech who ran me through the initial test, was very professional, and very kind. She was a dynamo full of energy. Dr. Ron was great! He took his time with me and explained everything I needed to know. I am very pleased with the quality of care here, and the people were amazing!!

I went in for an annual eye exam and I guess that was accomplished. But the other aspects of choosing any company to do business with were lacking. It was mentioned in a few other reviews about the customer service and I would have to say I agree. It can use some attention. I didn't feel welcome, which if you're wooing customers is a must unless you're the only game in town. And Discover is not. The front desk was decent but my technician was terrible. Lots of gestures and body language symbolic of being perturbed. And no pleasantries when she called me back for the exam. Not even a hello, just instructions that, depending on how well were followed or understood,... read full review