This Mayfair branch has become increasingly odd over the past several months. There was a lady named Sharon who used to work there who was very friendly. There is now a lady (who was there in the past as well), who has an abrasive demeanor. They also have had some weird things going on with cash payments. They don’t seem to want to take cash whether you offer exact amounts or larger bills ($20). I won’t go as far as giving them a 2-star, but they are on notice.
August 2021
I just picked up my dry cleaning at Mayfair and let them know they really need to discuss the non-boxing policy for dress shirts. If you travel you know what I'm talking about. It sux to have to fold each shirt when you pack to go on a trip. When I asked them to let their management know that they've lost my business (which is probably over $1000) a year the first thing she said was "does pride cleaners do it?" Not thanks for the info but does my competition do it? See ya... read full review
October 2017
I took two brand new pair of dress slacks to this location, and upon receiving them back noticed both had multiple snags in them. I was extremely upset and planned to never return again. I called the company to inform them of the issue, and expected a simple "I'm sorry" but nothing more. Tatum, the Operations Manager, took immediate ownership of the mistake and without hesitation offered to purchase me two brand new pair of slacks. She had me send the brand, the style, and the color and had them ordered at no charge to me. There are few businesses now days that take care of their customers to this extent.
This Mayfair branch has become increasingly odd over the past several months. There was a lady named Sharon who used to work there who was very friendly. There is now a lady (who was there in the past as well), who has an abrasive demeanor. They also have had some weird things going on with cash payments. They don’t seem to want to take cash whether you offer exact amounts or larger bills ($20). I won’t go as far as giving them a 2-star, but they are on notice.
I just picked up my dry cleaning at Mayfair and let them know they really need to discuss the non-boxing policy for dress shirts. If you travel you know what I'm talking about. It sux to have to fold each shirt when you pack to go on a trip. When I asked them to let their management know that they've lost my business (which is probably over $1000) a year the first thing she said was "does pride cleaners do it?" Not thanks for the info but does my competition do it? See ya... read full review
I took two brand new pair of dress slacks to this location, and upon receiving them back noticed both had multiple snags in them. I was extremely upset and planned to never return again.
I called the company to inform them of the issue, and expected a simple "I'm sorry" but nothing more.
Tatum, the Operations Manager, took immediate ownership of the mistake and without hesitation offered to purchase me two brand new pair of slacks. She had me send the brand, the style, and the color and had them ordered at no charge to me. There are few businesses now days that take care of their customers to this extent.
Kudos to Mayfair.... read full review