To be fair, this location is sort of off the beaten path. The main buildings off 32nd are modern and professional. I think, perhaps since they are out of sight of the top leadership and off in an older building some of the staff here feel free to slack off. When I first entered the building I came upon a gaggle of young women who seemed to be the information desk and check-in staff. They all seem to be college-aged and could really use some serious customer service training. The girls were lounging around, some sitting some standing leaning on a counter and they were talking like they had gone to lunch or were at a cocktail party. They made it very clear that my coming... read full review
March 2021
My wife came with an appointment set by Dr. Sanders office for a back pain issue at Freeman East. After an hour and forty five minute wait we walked out. Rescheduled and waited an hour and thirty minutes. Just about walked out again. Whoever is scheduling these appointments needs to rethink their procedures. The patient's (the one funding the healthcare) time is worth something as well.
To be fair, this location is sort of off the beaten path. The main buildings off 32nd are modern and professional. I think, perhaps since they are out of sight of the top leadership and off in an older building some of the staff here feel free to slack off. When I first entered the building I came upon a gaggle of young women who seemed to be the information desk and check-in staff. They all seem to be college-aged and could really use some serious customer service training. The girls were lounging around, some sitting some standing leaning on a counter and they were talking like they had gone to lunch or were at a cocktail party. They made it very clear that my coming... read full review
My wife came with an appointment set by Dr. Sanders office for a back pain issue at Freeman East. After an hour and forty five minute wait we walked out. Rescheduled and waited an hour and thirty minutes. Just about walked out again. Whoever is scheduling these appointments needs to rethink their procedures. The patient's (the one funding the healthcare) time is worth something as well.