We got ahold of All City Tow in Independence to get a car that was recovered from being stolen to the dealership in Blue Springs. I spoke to three different people on the phone who were all polite and helpful. It took about 30 minutes around rush hour on a weekday for the truck to get to us, which didn't seem too bad. The technician/driver who assisted us was quiet and polite. He wasted no time getting our car loaded up, drove it to the dealership for us, and also waited outside while we spoke to the service department. He parked it for us, gave us a receipt, and wished us well. We paid $161 for the service. It was about 11.5 miles in total. This seems a bit steep... read full review
September 2023
Melissa, the front receptionist is downright nasty, rude, and offensive for no reason. my boyfriend and I walked in and talked to the first lady on the left then she told us we needed to speak to the lady on the right which is Melissa, she greeted us with a eye roll. then she continued to give us issues saying we couldn't release our vehicle we needed to go outside and call to release it then she told us you have to prove the vehicle is yours i don't know that you could even own a vehicle like this. then our insurance adjuster called to get the vehicle and she refused to release it saying it wasn't release when it was the entire time. she has been nothing... read full review
August 2023
Rob, the driver, was genuinely concerned and courteous through the whole process, even was at the lot to help me remove my possessions. It was much welcome to help on such a difficult and stressful day.. thank you
We got ahold of All City Tow in Independence to get a car that was recovered from being stolen to the dealership in Blue Springs. I spoke to three different people on the phone who were all polite and helpful. It took about 30 minutes around rush hour on a weekday for the truck to get to us, which didn't seem too bad. The technician/driver who assisted us was quiet and polite. He wasted no time getting our car loaded up, drove it to the dealership for us, and also waited outside while we spoke to the service department. He parked it for us, gave us a receipt, and wished us well. We paid $161 for the service. It was about 11.5 miles in total. This seems a bit steep... read full review
Melissa, the front receptionist is downright nasty, rude, and offensive for no reason. my boyfriend and I walked in and talked to the first lady on the left then she told us we needed to speak to the lady on the right which is Melissa, she greeted us with a eye roll. then she continued to give us issues saying we couldn't release our vehicle we needed to go outside and call to release it then she told us you have to prove the vehicle is yours i don't know that you could even own a vehicle like this. then our insurance adjuster called to get the vehicle and she refused to release it saying it wasn't release when it was the entire time. she has been nothing... read full review
Rob, the driver, was genuinely concerned and courteous through the whole process, even was at the lot to help me remove my possessions. It was much welcome to help on such a difficult and stressful day.. thank you