I’m writing this on behalf of my son. His Jeep broke down nearby and was towed to the dealership. Knowing that he was from out of town and on the way to TN to start an internship, they still took almost a week to let him know what was wrong with the vehicle. $1300 just to figure out what was wrong and $13,000 to fix it (the vehicle was only worth $8,000). My son decided to buy a used car from them instead of having it repaired. After completing the purchase, he got on the road to TN and not an hour outside of Columbia, the tire busted. From these experiences, the service is slow, the price is high and they sell shotty used cars.
June 2024
My vehicle broke down near Columbia and had it towed to this dealership, was the worst decision I have ever made. Here's the story: My service advisor Tim told me multiple times that they'd have my 17' Jeep Renegade diagnosed by Tuesday. When I called him he pushed it back to Wednesday, then to Thursday, and then when he got it diagnosed on Friday told me I had a warped lower block. Through this I had to rent a car cause they refused to let me have a loaner due to one not being available. I said I could wait in town for a few days to get one, and Tim told me he would get me one when available. After 4 days and pushing back my job and just had to get to... read full review
January 2024
Horrible service!First trip was ok, but they needed to order my part.Second trip , wrong part (after a lengthy wait).Third trip, 2 hour wait “sorry we can’t get to you today and we have no loaners.Fourth trip, 3 hours in waiting and my jeep never moved off the lot. When I asked I was told it’d be over an hour more wait till they could even get to it and it was an over hour job (total lie about job time).4 trips later still no warranty repair. At least an entire day wasted waiting in the service dept. Repair manual shows a 15 min job, each visit I waited more than 2 hours before they would tell me it’d be another hour more. No offer of a loaner.They erased my past... read full review
I’m writing this on behalf of my son. His Jeep broke down nearby and was towed to the dealership. Knowing that he was from out of town and on the way to TN to start an internship, they still took almost a week to let him know what was wrong with the vehicle. $1300 just to figure out what was wrong and $13,000 to fix it (the vehicle was only worth $8,000). My son decided to buy a used car from them instead of having it repaired. After completing the purchase, he got on the road to TN and not an hour outside of Columbia, the tire busted. From these experiences, the service is slow, the price is high and they sell shotty used cars.
My vehicle broke down near Columbia and had it towed to this dealership, was the worst decision I have ever made. Here's the story: My service advisor Tim told me multiple times that they'd have my 17' Jeep Renegade diagnosed by Tuesday. When I called him he pushed it back to Wednesday, then to Thursday, and then when he got it diagnosed on Friday told me I had a warped lower block. Through this I had to rent a car cause they refused to let me have a loaner due to one not being available. I said I could wait in town for a few days to get one, and Tim told me he would get me one when available. After 4 days and pushing back my job and just had to get to... read full review
Horrible service!First trip was ok, but they needed to order my part.Second trip , wrong part (after a lengthy wait).Third trip, 2 hour wait “sorry we can’t get to you today and we have no loaners.Fourth trip, 3 hours in waiting and my jeep never moved off the lot. When I asked I was told it’d be over an hour more wait till they could even get to it and it was an over hour job (total lie about job time).4 trips later still no warranty repair. At least an entire day wasted waiting in the service dept. Repair manual shows a 15 min job, each visit I waited more than 2 hours before they would tell me it’d be another hour more. No offer of a loaner.They erased my past... read full review