Joe Machens - Jeep

Jun 2024

I’m writing this on behalf of my son. His Jeep broke down nearby and was towed to the dealership. Knowing that he was from out of town and on the way to TN to start an internship, they still took almost a week to let him know what was wrong with the vehicle. $1300 just to figure out what was wrong and $13,000 to fix it (the vehicle was only worth $8,000). My son decided to buy a used car from them instead of having it repaired. After completing the purchase, he got on the road to TN and not an hour outside of Columbia, the tire busted. From these experiences, the service is slow, the price is high and they sell shotty used cars.

Jun 2024

My vehicle broke down near Columbia and had it towed to this dealership, was the worst decision I have ever made. Here's the story: My service advisor Tim told me multiple times that they'd have my 17' Jeep Renegade diagnosed by Tuesday. When I called him he pushed it back to Wednesday, then to Thursday, and then when he got it diagnosed on Friday told me I had a warped lower block. Through this I had to rent a car cause they refused to let me have a loaner due to one not being available. I said I could wait in town for a few days to get one, and Tim told me he would get me one when available. After 4 days and pushing back my job and just had to get to my destination. Decided to do a trade in and was talking to Carson telling him my price range and what I was looking for and had a few options picked out with him. When I got there Saturday, Carson was unavailable and was told I could trust Rich. I went over all the same specs I needed and the options me and Carson had picked out. Rich kept only showing me options that were out of said range and was virtually forced to buy something that was more expensive than planned. Since I had to be back in Tennessee by Monday for my job. And couldn't be back till next Saturday. The vehicle I did finally get blew a tire within 50 miles. Looked at where it blew and the tire plug they put in failed so I had to hire a tire tech to fix it. Since it was so close to the tire wall he suggested to use the spare and get it replaced the next day. Going to this dealership for anything will be the worst decision you'll make when buying a vehicle or repairing one.

Jan 2024

Horrible service!First trip was ok, but they needed to order my part.Second trip , wrong part (after a lengthy wait).Third trip, 2 hour wait “sorry we can’t get to you today and we have no loaners.Fourth trip, 3 hours in waiting and my jeep never moved off the lot. When I asked I was told it’d be over an hour more wait till they could even get to it and it was an over hour job (total lie about job time).4 trips later still no warranty repair. At least an entire day wasted waiting in the service dept. Repair manual shows a 15 min job, each visit I waited more than 2 hours before they would tell me it’d be another hour more. No offer of a loaner.They erased my past...read full review