I visited the facility for a knee injury which turned out to be a patella fracture. The RN practitioner and radiology tech were knowledgeable, helpful, and compassionate. There was some difficulty accessing my insurance which delayed care a bit. An urgent referral was made to Mercy physicians in South County. The staff member said I would be a new patient for the knee specialist and therefore, I couldn’t be seen for two weeks since I hadn’t visited their urgent care services. I asked my PCP for a referral and got in that day.
May 2024
The NP that I saw I saw previously at another UC, he’s amazing! My only beef, if you know you can’t help a patient with a particular bit of bloodwork, then cancel the appointment. Don’t make the patient wait in a room for an hour and charge their insurance $500 so you can tell them that their problem is beyond your scope. That’s disingenuous. And the nurse was nice, but she did try to diagnose me just a bit wherever even the PA didn’t even attempt to, this is not her job.
February 2024
Sliced my thumb open and was checked in quickly and efficiently! They had me in a room right away and stitched me up within 30 minutes. I was in and out within the hour! Everyone on staff was so kind and calm, and my Dr. even let me pick the music playing in my room while he stitched me up! ? I will be making MercyGo Health my GO-TO urgent care!
I visited the facility for a knee injury which turned out to be a patella fracture. The RN practitioner and radiology tech were knowledgeable, helpful, and compassionate. There was some difficulty accessing my insurance which delayed care a bit. An urgent referral was made to Mercy physicians in South County. The staff member said I would be a new patient for the knee specialist and therefore, I couldn’t be seen for two weeks since I hadn’t visited their urgent care services. I asked my PCP for a referral and got in that day.
The NP that I saw I saw previously at another UC, he’s amazing! My only beef, if you know you can’t help a patient with a particular bit of bloodwork, then cancel the appointment. Don’t make the patient wait in a room for an hour and charge their insurance $500 so you can tell them that their problem is beyond your scope. That’s disingenuous. And the nurse was nice, but she did try to diagnose me just a bit wherever even the PA didn’t even attempt to, this is not her job.
Sliced my thumb open and was checked in quickly and efficiently! They had me in a room right away and stitched me up within 30 minutes. I was in and out within the hour! Everyone on staff was so kind and calm, and my Dr. even let me pick the music playing in my room while he stitched me up! ? I will be making MercyGo Health my GO-TO urgent care!