About Rol Air Plumbing & Heating
Rol Air Plumbing & Heating is a family-owned business serving the NW Twin Cities area. They specialize in heating, cooling, plumbing, water treatment, and indoor air quality services. Their offerings include installation, repair, and replacement of air conditioners, furnaces, water heaters, tankless water heaters, water softeners, and humidifiers. Known for their ethical and professional approach, Rol Air Plumbing & Heating distinguishes itself by providing clear diagnoses and multiple service options. They prioritize open communication with customers, explaining the specifics of each option and ensuring understanding of the work involved. Their technicians are described as competent, knowledgeable, and polite, often going the extra mile to address customer concerns and provide valuable information. For instance, one technician took the time to offer tips on DIY projects and was attentive to customer needs, checking for additional issues during the visit. The company offers competitive rates and financing options. They accept all major credit cards and stand behind their work with guarantees. Customers consistently praise Rol Air Plumbing & Heating for their punctuality, friendliness, and accommodating nature. They have successfully managed to find slots in their schedule to send the best technicians, who are informative and patient, explaining necessary repairs and showing customers pictures of their units. Overall, the commitment to customer satisfaction is evident in their willingness to accommodate individual needs, such as providing access through preferred entry/exit points.
I found water in my basement this morning. I called hero plumbing and heating. They sent Out Jeff Super right away. Jeff diagnosed the problem and had it fixed in no time. Thanks, Jeff Super!!
Noel
The tech was very knowledgeable and polite. He even put on little booties over his work boots. He looked at both issues and gave me great recommendations. He said our pressure tank was starting to go out but said it will go a bit longer. He didn't pressure me to replace it now. He said he will work on a quote and if the company can install it to call them back. He asked a couple of times if there was anything else he could check while he was here. I did ask about some faucets and he assured me they were fine. He even gave me tips on DIY projects! Very nice. The only downside today was their large window of arrival time. But everything worked out.
Rol-Air/Hero Home Services is so accommodating to their customers. They managed to find a slot in their schedule to send me the very best technician to repair my air conditioner. Nick was knowledgeable, informative and gave me options. He told me ahead of time as to what was needed and patiently explained why. Nick even took and showed me pictures of the inside of my unit. I certainly highly recommend Rol-Air!