“An amazing costumer service, everyone is extremely sweet, super professional, just love it!“
“While my overall care at Minnesota Women’s has been good, they did call me the morning of an appointment saying my PT was not in today so I called and left a message about rescheduling, but they still sent me a survey text that evening asking how my appointment was. They helped me deliver 2 healthy kids over the past 4 years, though, and I have had several helpful appointments with PT now.“
“There wasn't a long wait and staff are professional and had good communication. Overall for urgent care, it was a great experience.“
“Went here just for a blood draw at their lab, so I cannot speak to the aspects of getting medical care, the doctors, etc. The receptionist was friendly and welcoming, though it was confusing that she just sent me to the lab without checking me in (as far as I could tell); other clinics (not Park Nicollet clinics) I have to wait in the front waiting room til a nurse comes, but here I was just sent back to the lab, which had its own little waiting room. That was fine, just a bit confusing because I got no explanation of why I didn't get checked in at the front desk, get a slip of paper or sheet of stickers, etc.The lab tech was nice and friendly, and the blood draw went quickly and I was done with that within five minutes. When I was there I saw only a couple people/patients (definitely not crowded!).The building was clean and tidy. When I was there, masks were not required if you were not sick (though you could wear one if you wanted). This wasn't posted in the reception area anywhere I saw, which would have been helpful, but it was online when I made an appointment and got the confirmation for it. I did get asked Covid screening questions as usual at the reception desk..The staff were pretty good at respecting my service dog and not interacting with her, which I appreciated, since that's not always the case even at medical clinics/therapy/hospitals (e.g. places a service dog would likely be seen fairly frequently, since service dogs work for disabled handlers who are often at the doctor or hospital).Regarding other accessibility aspects:The front doors are automatic (like a grocery store, not the kind where you push a button). There was enough space in the lab waiting room where a wheelchair and service dog could sit and wait and not be in the middle of the aisle; I did not see the main waiting area so cannot comment on how wheelchair-friendly that area was.I only saw three accessible parking spots, but there might have been more elsewhere. The curbcut was in a weird spot, not at the curb by the access aisle like you commonly see, but at least there was a curb cut. The accessible parking was technically the closest parking to the front door, but I wouldn't say it was very close to the door...I had to go up a sidewalk, then left and go down another sidewalk around some plants and grass and then under the covered drop off area to get to the doors. Doable for me, but I was still surprised at how far I had to go to get from the accessible parking into the building.I didn't see the bathrooms at the clinic, but the halls were wide, the entry way and waiting area at the reception desks was spacious, and there was no place where I felt like I was in the way or crowding people, since a wheelchair and service dog take up more room than your average person off the street.“
“My original doctor had retired and she was so awesome I loved her I had gotten a new doctor that had kind of replaced her spot she was really good but this other doctor that I have right now that came in she is amazing she listened to me she didn't judge me she didn't say anything about me having to lose weight I already know I'm a little bigger the whole overall experience was great .Her nurse was super sweet super nice I had an outstanding experience very caring and was generally concerned about what I was telling them.“
“I have to say I'm very impressed with the entire staff at Allina so much so that I'm thinking of changing from Health Partners to Allina docs. The costs seem much lower at Allina and the care seems much more thorough. From checking in, to the nurses to the doctors...I'm totally impressed all around! The doctor literally spent almost an hour with me vs. shoving me out the door as soon as I arrived.“