Totally Tan & Spa - Stillwater

Totally Tan & Spa is an award-winning tanning salon and spa that offers the best equipment and services at great value. They believe that a great tan can help boost confidence and self-image, enriching one's life. The staff are generally prompt and ready to assist customers, and they maintain clean facilities and equipment. However, some customers have experienced issues with the consistency and reliability of the sunless tanning treatments and equipment. While the monthly membership is considered worthwhile by some customers, particularly for the variety of services like hydro massage, red light therapy, and infrared sauna, there have been reports of poor customer service experiences. Some customers have faced difficulties with canceling their memberships and have encountered unprofessional behavior, such as delayed openings and lack of responsiveness from management. Despite these challenges, the spa services, particularly the cocoon, are highly praised by customers who enjoy the relaxation and benefits they provide. The professionalism and customer service skills of some staff members, such as Mikayla, are also highlighted as positive aspects of the business.