Annika E Anderson

Jan 2023

I commend Associated Eye Care for their dedication to patients. I had a torn retina last August, 2022. I was out of town and contacted Associated Eye Care with my concerns. Unfortunately, I wasn't given the information I needed for my eye. Due to this, I had surgery on that eye at Mayo Clinic. I contacted Associated Eye Care about my surgery. Triage took my complaint and were very supportive. I also spoke to the business office a couple times, in particular Amy, and was treated with the upmost care and concern for my situation. Associated Eye Care recognized their responsibility and paid all of my medical bills incurred on my eye. The response from Associated Eye Care was nothing short of superior. I wasn't treated like a number but rather more like family. They recognized my care on that particular day I called was not reminiscent of their normal standard of care. Associated Eye Care treated me with compassion and respect. It's very difficult these days to find people that care that much about others. Even though my eye surgery was challenging to recover from, Associated Eye Care relieved the stress of my bills during this difficult time. Again, I commend Associated Eye Care for their professionalism and empathy while I was recovering. I am grateful for their support. Thank you Associated Eye Care.

Dec 2022

I originally went in to get my eyes checked as a new client since I have moved which was unfortunate because I loved my original provider. I had little to no concerns going in and they tell me my prescription has changed. Ok great, not a big deal, so I find a pair of glasses I liked at a different vendor (this vendor I actually highly recommend to everyone) and I take my prescription to the vendor to have added to the glasses. Unfortunately the prescription was wrong, which is fine, mistakes happen. So I go back and make an appointment to see what's going on with my prescription. First thing is first, I give them my original glasses with a prescription I feel comfortable with and the new glasses with the prescription that was inaccurate. The woman returns to me to tell me my original glasses snapped while they were removing the lense to have inspected which totally stinks since they're the only ones I can see out of correctly. I say it's ok and she's very apologetic and I don't blame her, they were about 3-4 years old so it's fine I guess. So she repairs it with a little piece of tape and I can't recall if there's glue under the tape but it looks a little silly. Anyways, I get called in to have the prescription checked and I tell them it's the right eye I'm having issues with. They do the little slide testing thing and stop and switch to check the left eye. Then they go back to the right eye and repeat the slide testing thing again. I was having a hard time seeing a lot of the slides that were being shown to me and I was telling her some were blurry and some weren't as bad as others. So eventually she stops and says kinda aggressively something along the lines of "I'm not sure what to do, you keep changing your answers as to which are good and bad" and I'm thinking well I'm not sure which are which I'm just trying to answer which I can see better or worse, and so she finds a setting and compares it to the messed up prescription and I tell her it is better but isn't 100%, and she says something along the lines of "well, we'll try it" and I'm trying to be nice and say ok because I want to trust the professional. I left feeling like I was going to cry because they weren't 100% sure the prescription they were sending me with was for sure the one I needed and I felt like she could have been more helpful instead of getting frustrated at me. I feel embarrassed to return to the glasses vendor and telling them they got the prescription wrong luckily the vendor was extremely understanding and was beyond helpful. I will no longer be coming to this place for eye care and if my prescription is incorrect again, I will be going elsewhere to have it fixed. I don't think this is a terrible or the worst place ever but my experience has made it feel very negative and I'm left with a broken pair of glasses and a pair of glasses that aren't functional due to the incorrect lense that was prescribed.