Apria Healthcare

Mar 2024

Made a call for my mother in law. Outsourced, off shore customer service so I guarantee your PHI isnt safe. You ask for a supervisor, they won't transfer. My mother in law asked for a bill and got hung up on since the balance they're charging isn't correct. I've worked in medical billing/collections for a long time and Apria is the problem.

Feb 2022

Always keeps the entryway door locked or their suite door locked. No customer service skills and very rude, refers clients to the 1-800 number. I am the neighboring Suite in the entryway and by them keeping the outer door locked all the time is not only a fire safety hazard, but is bad for my Business. The landlord has talked to them many times about this issue and still no change. Their clients try to come into my business to get questions answered and there's nothing I can do to help them. Please help your clients with being able to breath while they sleep!!!

Feb 2022

Billing department is horrible and not helpful. Their bills do not have description of what you are receiving your bill for. When you call you wait about 30 minutes just to speak with someone. They had to call us back with information which was very concerning. We did a call back 3 days later