St Paul Opticians

Jun 2024

I had a relative at St. Paul Eye in Roseville today for eye exam for eyeglasses. He saw Dr. Tsai (who I referred). Dr. Tsai was exceptionally wonderful...he was kind, caring, compassionate, explained things clearly and just awesome!!! I am also a patient of Dr. Tsai's and will be seeing him in November. We picked up the patient's prescription for eyeglasses at the Optical Desk of the St. Paul Eye Clinic in Roseville. There was a lady and gentleman working behind the counter in the optical area. When I said the patient is on MA, they both looked at each other in disgust and the lady rudely said, "Oh we don't take MA here. You need to go to Pearle Vision, this is where you need to go." We felt very intimidated by the looks she gave along with her voice tone and attitude. There is ALWAYS a nice way to say anything without the high and almighty attitude. Trust me, I sure will NOT purchase eyeglasses at St. Paul Eye Optical in Roseville after this treatment. We then went to Pearle Vision in Roseville and was treated as if we were royalty. We were welcomed with open arms, treated with total courtesy, kindness, compassion, great assistance in selecting a nice pair of eyeglasses and were thanked for picking Pearle Vision. This treatment was totally opposite from the treatment at St. Paul Optical in Roseville.

Apr 2024

New patient, first appointment. Dr. Lopez was wonderful. Very personable, good communication. Technician Amy was great. Very kind, good communication. The folks at the front counter were pleasant and easy to work with. I was impressed with my visit and book another appointment for next year. I also booked appointments for both my kids. They support pronouns in their systems and preferred names. The staff seemed very inclusive to all. I'll be recommending this clinic to other friends and family. I wasn't very impressed with Julie their Contacts Specialist. She might have been having a bad day or something. Not very friendly. Again I will be returning. Overall a very positive experience.

Aug 2022

I myself have been here before. They gave me glasses that didn't seem to work well but they said to give them time and my eyes would adjust? Now I need my eyes to be checked again? So I will not give them a good review or a bad review I'm sure they are just doing their job the best as they can.