White's Fire Smoke & Water Damage Cleaning and Restoration

White's Fire Smoke & Water Damage Restoration is a trusted cleanup and restoration company serving Southeast Minnesota, Northern Iowa, and Southwest Wisconsin. Specializing in fire, water, smoke, mold, and biohazard damage, they are the #1 choice for restoration needs in the region. Certified, licensed, bonded, and insured for over 20 years, White's has a 4.7 Google rating and prides itself on being professional, polite, and prompt. Customers praise White's for their exceptional service during emergencies. After a devastating garage fire, one reviewer was incredibly relieved by White's coordinated and stress-free cleanup process. The courteous, thorough work crews were careful to avoid disrupting the homeowner, who works from home. Another customer faced a flooding emergency and was impressed by White's immediate response, sending two helpful, courteous technicians right away - unlike other companies that failed to call back. However, not all experiences have been positive. One customer reported major issues with responsiveness and customer service. After an initial prompt response, they struggled to get callbacks from a representative named Rudy, who was supposedly going to contact them. Calls went unreturned for weeks, and the company failed to submit necessary paperwork to the customer's insurance provider. The customer was forced to do much of the mitigation work themselves and felt ignored by the company. Another customer had a similar experience, with the company missing scheduled appointments and the representative stating their job was not a priority. After escalating the issue, the owner did eventually visit the home and try to resolve the problems, for which the customer gave them credit. However, the customer felt they should not have had to fight so hard to get the work completed in a timely manner. Despite these issues, White's Fire Smoke & Water Damage Restoration remains a highly-rated restoration specialist, with many satisfied customers praising their expertise, professionalism, and responsiveness in emergency situations.