All around great customer service. We got a great cleaning at our condo, and a small billing mishap was handled timely and professionally. Would absolutely recommend this cleaning service!
February 2020
The cleaner was 30 minutes late to the appointment. The excuse from the manager was “She forgot to get gas the night before so she had to stop in the morning.” I returned 4 hours later and my apartment door was left wide open and no one was in the unit. The unit was not even half way cleaned. The cleaner returned 10 minutes later. I called the manager to explain the situation. His response later was that she never left the building, so apparently he accused me of lying about the situation. Absolutely awful experience from start to finish.
February 2020
I love working with CertainClean and JD! Super easy to schedule and pay the invoice. Tessa is awesome! She is great at organizing and goes above and beyond!
All around great customer service. We got a great cleaning at our condo, and a small billing mishap was handled timely and professionally. Would absolutely recommend this cleaning service!
The cleaner was 30 minutes late to the appointment. The excuse from the manager was “She forgot to get gas the night before so she had to stop in the morning.” I returned 4 hours later and my apartment door was left wide open and no one was in the unit. The unit was not even half way cleaned. The cleaner returned 10 minutes later. I called the manager to explain the situation. His response later was that she never left the building, so apparently he accused me of lying about the situation. Absolutely awful experience from start to finish.
I love working with CertainClean and JD! Super easy to schedule and pay the invoice. Tessa is awesome! She is great at organizing and goes above and beyond!