My ancient furnace decided to give up recently. Of course it had to be on a Sunday. I called Dean's and got an appointment for the same day. Cody arrived on time, was very polite and friendly and scoped out the furnace. He was very sympathetic and kind when he delivered the news that a major ( expensive) repair was needed. He suggested that I may want to purchase a new furnace because the repair was almost as much as the part for the old one. The best thing about the entire process is that there was no pressure, no hard sell, just several options with an explanation of each. My ancient furnace is 32 years old and the air conditioner is even older. No brainier, get... read full review
November 2024
fantastic tech he knew exactly what needed to be done and how to replace my water heater. Only thing that went wrong was they put me on the $99 Deans Club Membership. I was never told about this by either tech's (two employees) I wasn't aware of any extra services till I got the Billing statement. called and was on the $99 autopay. wow not to happy about that how about telling the customer first about this service before I see it on my bill. Great Service and great Tec's to bad that they stuck in a one two punch fee of $99 yearly fee hoping the customer wouldn't see it
September 2024
Had a great experience working with Casey K. after discovering that my 13yo AC unit had a leak. Talked through the repair vs. replace options and ultimately decided to replace the unit. Casey answered all my questions about the manufacturer, warranty, and efficiency. Also helped us navigate financing options so we could replace the unit now instead of waiting until next spring and hoping for the best. Casey was always prompt and courteous and incredibly patient.
My ancient furnace decided to give up recently. Of course it had to be on a Sunday. I called Dean's and got an appointment for the same day. Cody arrived on time, was very polite and friendly and scoped out the furnace. He was very sympathetic and kind when he delivered the news that a major ( expensive) repair was needed. He suggested that I may want to purchase a new furnace because the repair was almost as much as the part for the old one. The best thing about the entire process is that there was no pressure, no hard sell, just several options with an explanation of each. My ancient furnace is 32 years old and the air conditioner is even older. No brainier, get... read full review
fantastic tech he knew exactly what needed to be done and how to replace my water heater. Only thing that went wrong was they put me on the $99 Deans Club Membership. I was never told about this by either tech's (two employees) I wasn't aware of any extra services till I got the Billing statement. called and was on the $99 autopay. wow not to happy about that how about telling the customer first about this service before I see it on my bill. Great Service and great Tec's to bad that they stuck in a one two punch fee of $99 yearly fee hoping the customer wouldn't see it
Had a great experience working with Casey K. after discovering that my 13yo AC unit had a leak. Talked through the repair vs. replace options and ultimately decided to replace the unit. Casey answered all my questions about the manufacturer, warranty, and efficiency. Also helped us navigate financing options so we could replace the unit now instead of waiting until next spring and hoping for the best. Casey was always prompt and courteous and incredibly patient.