About Ulta Beauty
Ulta Beauty is a popular beauty retailer in the US, offering a wide range of products from over 500 brands, including Tarte, Fenty, and CHANEL. They also feature exclusive products like Kylie Cosmetics and Olaplex. The salon at Ulta Beauty provides various services, such as haircuts, color, makeup, and ear piercing. Customers have praised the skills and professionalism of stylists, especially Erika, who has consistently given amazing haircuts. She listens to customers' descriptions and creates hairstyles that exceed their expectations. The atmosphere is clean, positive, and inviting, with staff who are kind, knowledgeable, and helpful. Many customers appreciate that the team takes their time to assist them. Although some may find the prices high, many frequent customers consider Ulta Beauty their home salon and highly recommend it for both products and services.
I needed to do a return of some full price items because I forgot to use my coupon, and asked the older woman (who was pretty rude and clearly annoyed about doing my return) if that refund would be issued immediately, and she said “yes”. I went to re-purchase my items after I used my coupon and boom, card declined. Then she tells me it takes 3-5 days for the refund to go through. After I literally just asked her if it would go through instantly. It was a bigger purchase because it was Christmas gifts, and now I don’t know if the refund will even go through before Christmas and I can get my kid the damn presents she wanted. Super annoyed this lady gave me the wrong...read full review
Megan was FANTASTIC! She did a cut/color for me and the tone is the prettiest I’ve ever had! I have curly hair and she did a phenomenal job on the cut. Not to mention the vibes at the salon are amazing and everyone there was super nice and uplifting. 10/10 would go again (and plan on it). She even stayed later to make sure it was exactly what I wanted. Thanks Megan!
My recent customer service experience at this Ulta store really stood out to me. Malel is top notch—friendly, kind, patient, and helpful in guiding me through updating my account at checkout. A+ experience.
Thank you, Malel!