About Tricam Industries Inc
Reviews for Tricam Industries Inc
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Tricam Industries Inc. is known for its well-built and long-lasting Gorilla line of products, including ladders, carts, and hose reels. Customers appreciate the excellent service provided by staff, who go above and beyond to assist with parts and replacements. While some have experienced issues with packaging and website account registration, the overall quality and engineering of Tricam products exceed expectations. Many customers express a strong loyalty to the brand and desire for more product options to replace their existing tools.
I have an older Gorilla cart that no longer has parts available. I received a call from Shannon. We discussed the part dimensions and she provided me a photo image that really helps in finding a replacement. Awesome service that went beyond expectations. Thanks, Shannon!
Tricam makes the famous Gorilla line of products (Ladders, Carts, Hose Reels, etc.) that I find at Home Depot and I absolutely love their products, so much so that I replaced everything with their version. Everything is WELL built, well engineered, and lasts for a long long time. Whatever this team (design, engineering) is doing - please give them all a raise. Truly love every product that comes from Gorilla. Keep it up!! And make more versions and branch out into the other products out there so I can replace my toolshed with all Gorilla products PLEASE.
I love my gorilla cart! It's perfect for my around-the-barn needs - everyone loves to use it. When the front tires deflated after about 2 months, I went on line to find a contact. n I read some poor survey comments saying they took forever to get replacement parts, if they could at all. Needless to say, I was dismayed as I really needed the cart on a daily basis. I emailed my request, not expecting a response anytime soon...but to my amazement a rep email me w/in a day and i had my tires within the week. Just wanted to share my good experience. I seems like they turned their customer service around!