Grand Ave Veterinary Clinic: Nelson Elaine DVM

May 2024

I for an appointment because I moved. My dogs vet is on Miller Trunk Hwy! Quite a ways to travel. All she needed was a test for the summer season. Her vet care is up to date and she is healthy. I'm in AZ for awhile and I called a random vet and they took her the following week! I know the vet I had in 2007- 2012 at Grand Ave Vet has moved on. I'm just Disappointed.

Dec 2023

Terrible receptionists, okay vets. Vet put me through a ton of stress that my cat had a life or death heart situation. Had to go to cities for heart tests; turned out not to be major will have a heart attack any minute like she made it seem. Couldn't they do more intensive tests there? I guess you get what you pay for, meanwhile I'm out $1100 for specialists tests 3 hours away. Other issue: he keeps getting ear infections. Going round and round with receptionists because they gave me two options that conflicted with my work schedule to get him in. All along there was an opening with a different vet the next day I could get him in with. They refused to take accountability for avoiding offering the option with the second vet to get him in sooner rather than offer an appt two weeks later. Apparently continuity with the same vet is more important to them than an animals discomfort. Kept telling me I needed to calm down when asking they take accountability for not offering me the next day appt and insinuating I was not a good pet owner for not being available the only two options they offered in a two week span. I am not sure how I pay for the vet when I need to work...

Oct 2022

Leaving this review on behalf of my parents. They had to bring their cat here to have her put down because she had a cancer diagnosis. She wasn't doing good and my mom decided it was time to have her put down, she stooped eating and drinking. Which as all of us are who are pet owners is one of the toughest decisions that we can ever make for out beloved pets. This place made the whole process very painful...as awful as it gets. Treated the cat and my parents with disdain and hurt the cat in the process of putting her down. They weren't allowed to even be with her the whole time...inhumane. I will be moving to the area in the future and will for sure not use these folks and wouldn't recommend them to anyone.