Chevrolet Service Department

Mar 2022

Went to John Hirsch Cambridge Motors because they had a truck I liked on the lot. Drove it, loved it but in the end the wife hated the color. It was a Brown Ram... so let's see what else they have, walked around the lot with my son and we found a silver one we all liked. Asked the salesman the price and it was $46,000 with 12,567 miles on it. We drove it, loved it so we pulled the trigger on it. Get into the paperwork for finances and it was $47,000 and there was now 14,251 miles on it. Little different but whatever, it's been 3 hours and already sent my son home. Truck is cleaned up and ready to go. On my way home had to stop and fill it with gas because the gas light came on, I asked them to fill it or at least put some gas in it to get me home... nope. Get home and showing it off, Wife thinks it smells funny... looked around and noticed there is dried crusty ice cream in the cup holder of the back seat.. the detail must have missed that, the peanuts under the seat, the stickers and tape still on the windows, the twine, sticks and dirt in the bed under the tonneau cover. Not that big of deal but kind of annoying. Excited to drive it to work and show the boys the new whip! Go to leave and notice a spot underneath it, didn't think much of it, I get home to find a big puddle of oil in the garage and multiple spots on the concrete driveway where I had parked. So, I called to talk to the salesman and he stated the managers were in a meeting and he would have to call me after to get a plan to make it right.... Day and a half later haven't heard anything so head the hour drive back to the dealership. Walked in with the keys and paperwork and told them the problems I had. I'm not happy. This is a certified pre owned vehicle that they "inspected from nose to tail" as stated on the front license plate and it obviously wasn't. He took my keys and paperwork said you're within the 5 day guarantee we will cancel the transaction and mail you a check for the amount of your deposit, no attempt to make it right. No apology. Nothing.... So now I'm out the time, the time it took to get a ride home, the gas money in the tank of the truck that was on empty and now half full and the tank of my mothers vehicle to come get me. Ding on my credit report for the loan and will be waiting to get my down payment back in the mail. Now without a truck we all really liked and having to spend another day looking for something else. This is not how this was supposed to go.

Jan 2022

Stay as far away from this dealership as possible. They will nickel and dime you and don't fix the problem. Had our truck in their for two weeks, they are charging us for services NOT done and truck still sitting. Total joke - find a different chevy dealer if you can because this one is NOT REIABILE