Reviews for Genz-Ryan Heating, Cooling, Plumbing, & Electrical
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Genz-Ryan Heating, Cooling, Plumbing, & Electrical
2200 Hwy 13 W, Burnsville
Directions Call Website Suggest an Edit
2200 Hwy 13 W, Burnsville
Directions Call Website Suggest an Edit
I called late last week to have my air exchanger looked at. I moved in three years ago and pretty much ignored it. They were able to get me in first thing this morning. Dalton Reynolds was the person who showed up at my door. Very nice and knowledgeable. He gave me his sales pitch and I told him what I wanted and he told me what my choices were. Since I ignored the poor exchanger for three years I thought it deserved to have a makeover. Now I’m set for a few years. I have used Genz-Ryan before and I will use them again.
This was my first time working with Genz-Ryan. Unfortunately my service was delayed a bit due to an emergency that the technician had to handle before coming to my home for a BOGO HVAC/AC tune up for a low cost of $29.00...
However, Tanner and Dillon were able to make up for it by being courteous, respectful, and by providing me with all the necessary details for me to make an informed decision and the recommendations for a good service to be performed. They give you options to either pay for the service in full or for a budget friendly monthly payments that easily fit into anybody's budget. Also note if you're a veteran, they do offer military... read full review
We had problems with our AC unit not turning on and off when it should. We had several other technicians out who gave us one opinion or another but never solved the issue. This obviously caused quite a bit of frustration on our part. Hugo spent quite a bit of time explaining what he thought were the issues, had a part delivered, installed it and fixed a few other issues he discovered as well. I appreciate his kind manner and expertise in diagnosing and hopefully solving the problem for good this time. I also appreciate that he validated my frustration and didn't make me feel like an idiot. Thank you Hugo!