My daughter needed a crown. Within a few months, the adhesive on the crown failed, so we returned with the crown for a repair.We were charged $178.54 to re-glue the crown back on. It took less than 5 minutes.I called and challenged the bill, and we were given an $80 courtesy discount.I called a second time, spoke with Stephanie in billing, who let me know we still need to pay the final $95. I clarified that this was 100% a Koala issue, and I should not have to pay for inferior products. She kept repeating there is $95 due.I had really hoped to find a resolution, as we like the location and service.
December 2021
Love this dentist. My daughter never complains about pain. Quick yet thorough. Friendly, welcoming staff! Super glad that she can go until she is 18! I thought there was a cutoff at age 12. Books, toys, movies, Xbox, awesome! No toys or Xbox right now because of CoVid... Neat and clean atmosphere. Other people complaining on yelp about not being able to go in the back need to teach their children independence. My daughter started when she was 5 and has been fine every time. It's an operating room, you can't be in there for the sake of distraction, getting in the way, and a health hazard. Can't have 10 parents in the back room where they are trying to work.... read full review
December 2021
Well after waiting and waiting December of 19 I finally thought my child was gonna finally get the help he needs for his mouth! As he was referred to them. And there was a plan put in place already! The appointment was made and everything was set! Nope they totally changed what they wanted to do and didn't do a thing! But tell me to come back on 3-6 month!
My daughter needed a crown. Within a few months, the adhesive on the crown failed, so we returned with the crown for a repair.We were charged $178.54 to re-glue the crown back on. It took less than 5 minutes.I called and challenged the bill, and we were given an $80 courtesy discount.I called a second time, spoke with Stephanie in billing, who let me know we still need to pay the final $95. I clarified that this was 100% a Koala issue, and I should not have to pay for inferior products. She kept repeating there is $95 due.I had really hoped to find a resolution, as we like the location and service.
Love this dentist. My daughter never complains about pain. Quick yet thorough. Friendly, welcoming staff! Super glad that she can go until she is 18! I thought there was a cutoff at age 12. Books, toys, movies, Xbox, awesome! No toys or Xbox right now because of CoVid... Neat and clean atmosphere. Other people complaining on yelp about not being able to go in the back need to teach their children independence. My daughter started when she was 5 and has been fine every time. It's an operating room, you can't be in there for the sake of distraction, getting in the way, and a health hazard. Can't have 10 parents in the back room where they are trying to work.... read full review
Well after waiting and waiting December of 19 I finally thought my child was gonna finally get the help he needs for his mouth! As he was referred to them. And there was a plan put in place already! The appointment was made and everything was set! Nope they totally changed what they wanted to do and didn't do a thing! But tell me to come back on 3-6 month!