M Health Fairview Clinic - Oxboro

This is our neighborhood urgent care. They have this thing called “call ahead now” which we use because we have a little girl and waiting for hours is terrible when she is sick. I’ve used call ahead twice and It doesn’t expedite the process at all. We waited in the waiting room for over an hour, finally got back to a room and waited for over an hour. Of course I have a sick 2 year old, the nurses try to get in and out so quick and say the doctor will be in soon. I finally went out to the nurse desk where 4 people were sitting looking at their phones and asked when we could see a doctor to get our sick child out of this place. Of course, they couldn’t give me... read full review

I recently had the misfortune of dealing with Fairview Oxboro clinic, and I can confidently say it was the worst customer service experience I've ever had. I scheduled an appointment well in advance, only to arrive and find out that the clinic had booked me for wrong appointment. When I approached the staff to rectify the mistake, I was met with indifference and a complete lack of accountability.

Not only did they refuse to acknowledge their error, but they also made no effort to accommodate me or reschedule my appointment in a timely manner. The staff were rude, unhelpful, and seemed more interested in shifting the blame than actually assisting... read full review

Dr Mark R. Nielsen

I have never had an encounter with a doctor who was more poorly trained in active communication in my life.
He seemed actively threatened by my asking questions about the "facts" he was telling me, and seemed threatened when I pointed out that at least one thing he had said was not true.
I have never met a doctor more combative or threatened by a patient asking questions or pointing out problems with his arguments/answers.

And he seemed personally offended by my having a mask on in the doctor's office.
He questioned me about my mask, wanting to know if I was sick and treating... read full review