Anderson Molly DVM

Aug 2024

I don't usually write reviews; However, My Vet Dr. Kelly is the most caring and compassionate veterinarian I have ever seen in all of my 40 years as a dog owner. I have three German Shepherds, two young females and a elderly male that's 10. My first experience with Dr' Kelly was with my youngest "Lucy" which at the time was a puppy and at the visit Lucy shook terribly from fear. Dr. Kelly took almost an hour on the floor with treats and lots of love to win that dog over. I was very impressed to say the least! I am a very difficult dog parent and have tried several other vets in the area. 4 other vets to be exact. She is far and away the Vet that I trust for all of my dog care. My feeling is that she does this with all of her clients. She along with her Vet Tech assistant Melissa are the best. They offer Quality care and listen to my concerns then give options. No this Vet isn't the cheapest I've ever seen, but in my opinion my money is well spent here. My opinion, go here, See her, she cares. Pete C.

Aug 2022

We were visiting the area with a new rescue dog I initially brought in on a Thursday to ensure there was not a problem with her breathing. I was very happy with Dr. Emily's exam and fee charged (though I was surprised by their policy to charge for even making the appointment). Anyway, the problem came back overnight on Friday so I called to get her back in on Saturday morning and discovered their concept of Animal Hospital is NOT 24/7 availability, but that once warranted, and for a minimum charge of $450.00, they will schedule time with a vet. I was also very frustrated by the fact that the receptionist confirmed all of my contact information and told me t for a nurse. After holding for more than 30 minutes I called back and asked the receptionist to have the nurse call me when they were able but she said that was not possible and that I would have just have to hold? Finally, after another 30+ minutes on hold, a "nurse" answered and explained the $450.00 price to be seen, and because the problem subsided again and we could not afford that cost I did not make the appointment. I did talk further with the "nurse" as I had never heard of a nurse in a vet practice and discovered she was indeed a vet tech who feels that the training/education she has received is equivalent to that of a registered nurse and so has adopted the title. I don't understand exactly if this is a trend or movement, but was very put off by her attitude and overall responsiveness to my situation. She did text a list of other 24/7 providers throughout the state which I did not use as the issue did not reappear thankfully. I would not recommend or return to the Lakeland Veterinary Hospital based on this experience.

Feb 2020

So figured I'd start off with the good - Friendly Staff, Good Hours, Boarding Facility, Clean Building. Then the Bad - Let me start off by saying everybody makes mistakes, myself included so I usually don't go out of my way to post a negative review until the establishment in question has had a chance to make the situation rite or has offered up poor service routinely, in this case I have a couple examples I'd like to share to help others make the best decision for their beloved animal. Most recently brought my Alaskan Malamute in for treatment for a reoccurring ear infection, 3 instances of the infection reoccurring all treated at this facility. 1st instance was an examination, drops, and send me on my way ( seems okay ) 2nd instance a few weeks later, infection back, they knocked him out and gave me some strong antibiotics, should be good. 3rd instance infection had come back ( found out later was never cured ) but anyway was given a brief exam and told it was likely an allergy and drops, follow up with us in a week. By Friday - 3 days prior to the follow up, my poor doggo was screaming in pain, shaking his head, was walking in circles poor balance and coordination, woke me up 3-4 times that night, I was terrified. First thing Saturday morning, rushed him off to the Garrison animal hospital, who took me in right away thankfully, they discovered upon examination and shaving the ear, that the infection was the result of an ingrown hair which was causing the repeated infection ( one would have thought this should have been discovered the 2nd time when they had him under full sedation or maybe the 3rd time ) anyway - the Garrison animal hospital and super star Dr. Katie also pointed out the infection was pretty advanced and didn't feel the treatment of just drops would be effective to help him get over it, let alone the ingrown hair issue being overlooked, anyway so that was my experience. The resolution ? I called and asked for my money back from the 3rd treatment, I was given a 60 dollar refund of the $160.00 I originally paid, figured it wasn't worth further pursuit, mistakes happen I get it, but I sorta feel this situation was handled poorly and I am glad the Garrison hospital was able to come through for me before my poor doggo lost his hearing or worse.