Went to Burnsville Petco today to purchase a few items for my pups. Not sure what was going on with the girl at the register (Nicole) but had to slowly repeat my phone number at least 5 times for her to understand. When we were complete she handed me my items and receipt - no bag - I had to ask for a bag. She seemed put out by me asking. Not the most friendly experience today. Usually they are more friendly.
March 2024
Had a good experience last time, but this time, my dog's cut wasn't nearly as good, with uneven cuts on my dog's body that weren't cleaned up, like they rushed. I was also told it would take 1 to 1.5 hrs, and it took 2.5 hrs, so I was late for another commitment. To top it off, I was charged $28 additional for the "Holiday Upgrade" package, which at Christmas included extras like sugar cookie pet cologne, paw treatment, and a holiday bandana or bow. I didn't authorize this treatment, but let it go when I noticed it at the register because it was an ok add-on previously. This time, there didn't appear to be anything additional done,... read full review
October 2023
Enrolled my dog in the "Positive Dog Training" classes for Adult Dog Level 1. I was lucky enough to get Paul D as our trainer. The commands he presented were clear in both word, print out and example which he had us practice several times and not too much in one week so we could really get our dogs solid on the homework. My dog was also having issues being around strange dogs, but with Paul's help during class I think my dog is on the road to a full recovery there as well (from whatever spooked him in his life before I rescued him). Thank you Paul for your understanding and patience. Definitely recommend enrolling in classes with Paul D. Looking forward... read full review
Went to Burnsville Petco today to purchase a few items for my pups. Not sure what was going on with the girl at the register (Nicole) but had to slowly repeat my phone number at least 5 times for her to understand. When we were complete she handed me my items and receipt - no bag - I had to ask for a bag. She seemed put out by me asking. Not the most friendly experience today. Usually they are more friendly.
Had a good experience last time, but this time, my dog's cut wasn't nearly as good, with uneven cuts on my dog's body that weren't cleaned up, like they rushed. I was also told it would take 1 to 1.5 hrs, and it took 2.5 hrs, so I was late for another commitment. To top it off, I was charged $28 additional for the "Holiday Upgrade" package, which at Christmas included extras like sugar cookie pet cologne, paw treatment, and a holiday bandana or bow. I didn't authorize this treatment, but let it go when I noticed it at the register because it was an ok add-on previously. This time, there didn't appear to be anything additional done,... read full review
Enrolled my dog in the "Positive Dog Training" classes for Adult Dog Level 1. I was lucky enough to get Paul D as our trainer. The commands he presented were clear in both word, print out and example which he had us practice several times and not too much in one week so we could really get our dogs solid on the homework. My dog was also having issues being around strange dogs, but with Paul's help during class I think my dog is on the road to a full recovery there as well (from whatever spooked him in his life before I rescued him). Thank you Paul for your understanding and patience. Definitely recommend enrolling in classes with Paul D. Looking forward... read full review