Marco went above and beyond to accommodate me while my vehicle was in for service. After having intermittent Heat/AC for the last 3 years and fearing the high cost of repair, I finally took the plunge to get it fixed. I was about to setup an online appointment to drop it off 4 days from when I set it. I can't say the same for many dealerships, since they have an average lead time of almost a week and a half. I couldn't even go to my local Ford Dealership which is in the same family as this one. Marco got my car in and diagnosed within 2 days. The repair after ordering the parts only took another day or two. Due to finding another issue while diagnosing another... read full review
February 2024
Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN... read full review
January 2024
Don't do business here.These are your typical, run of the mill used car salesmen.Husband called to inquire about a car. He asked the salesman if they're willing to negotiate on the price, if they'd be willing to take a different price. Salesman (Joe) said he would have to ask the manager because he doesn't set the prices. Fair. Joe then said he would give us a call back to let us know. Great, no problem. A few hours pass and we never heard back, so we called the dealership back and asked if he was able to get an answer for us on the price. We couldn't remember Joe's name at the time so the gal who answered said "Oh, I think you spoke... read full review
Marco went above and beyond to accommodate me while my vehicle was in for service. After having intermittent Heat/AC for the last 3 years and fearing the high cost of repair, I finally took the plunge to get it fixed. I was about to setup an online appointment to drop it off 4 days from when I set it. I can't say the same for many dealerships, since they have an average lead time of almost a week and a half. I couldn't even go to my local Ford Dealership which is in the same family as this one. Marco got my car in and diagnosed within 2 days. The repair after ordering the parts only took another day or two. Due to finding another issue while diagnosing another... read full review
Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN... read full review
Don't do business here.These are your typical, run of the mill used car salesmen.Husband called to inquire about a car. He asked the salesman if they're willing to negotiate on the price, if they'd be willing to take a different price. Salesman (Joe) said he would have to ask the manager because he doesn't set the prices. Fair. Joe then said he would give us a call back to let us know. Great, no problem. A few hours pass and we never heard back, so we called the dealership back and asked if he was able to get an answer for us on the price. We couldn't remember Joe's name at the time so the gal who answered said "Oh, I think you spoke... read full review