Garden Center at The Home Depot

Nov 2024

This store is always understaffed. It takes a while to find someone to help me usually, but I find someone in the end. Today, I was blatantly ignored by three men working in the plumbing department. The first one took pains to avoid eye contact. The second one addressed every man around me despite my saying excuse me and giving a little wave. (I was literally 2 feet in front of him.) He continued walking past me. After walking after the last coffee drinker saying excuse me, I finally yelled. "Dude, if you're on a break, just say so." "Oh, I didn't know you were there." Really? REALLY? I chucked my planned purchases into some random deep shelves, said something to an apologetic manager who was not actually a manager, and got out. Next time, I can stay at home and go online for the shopping and misogyny.

Aug 2024

One of the worst lumber manager around at this location. They expect you to buy c shaped wood structural posts that are spray painted blue. He deliberately loads the new lumber on the top shelf to make things as difficult as possible for me to pull lumber. Very disappointed in the hours wasted at this location!

Apr 2023

I spend approximately 8k to 10k at Home Depot a year for house projects. I have a Home Depot card and have a pro ID. Unfortunately this Troy store is the only HD that has a tile pattern I need for a project. No matter how I dress and with makeup and jewelry on, still treated like I'm going steal from this store. I have been blessed with a decent income so I don't have a reason to steal. Today I forgot my Hone Depot card - was directed by customer service to go to a register with a check so that person can lookup my cc #. I have done this before. I kept telling the clerk and handing him my drivers license - claimed register would allow it. So I called the store to ask for the manager while in the store - he stated that I was wrong, all the registers with clerk can look my cc#. I asked him to come to register to show the employee- he went into a rant ...I left the register went to pro services - well they looked up my cc # and I kept telling them I need to enter pro ID - they refused. I left the store got myself calmed down. Went back in the store picked out the tile again then self checkout using a regular bank card. Receipt did not print out after the transaction processed - I told a clerk nearby that was probably watching me stated I was wrong basically tried to accuse me of attempt theft. Found another clerk and showed her the transaction on my pro account - finally this clerk dug the receipt out of the jammed printer. I'm a white female over 60 year old that looks like in 50s and was dressed well with make and tasteful jewelry yet I was treated like trash and a felon. As for Tim the manger, I feel sorry for your female staff.