He came in made a lot of reasons why he couldn't repair. First the piece I had was new (extra left over)and wouldn't match; the molding was brittle and would crack; the carpet had a bend in whiled rolled up and was ruined and a few others. He said he left his receipt book and couldn't write a receipt for the $150.00 service charge. I told him to send me one and bill me, he wanted his service charge now. I told him I wanted a company receipt for the service charge and for the amount of the job should he get it (quote) and once I received via mail,I would pay his service charge. I feel he didn't want the job but since he came out he would gouge a service... read full review
June 2020
I referred a friend to Charles last week. She had a mishap with a death of a beloved pet who bleed all over her wool rug. Very upsetting day for her. Charles called and went right out the next day and was very compassionate and honest with her. He does a great job with expensive area rugs, size is not an issue. Also, will clean the ducts to help keep allergies down.
September 2018
Charles did an absolutely excellent job with our carpeting! It was in definite need of cleaning with several difficult spots in the dining area. The carpet looks like new! He is efficient, personable and his work is top quality!
He came in made a lot of reasons why he couldn't repair. First the piece I had was new (extra left over)and wouldn't match; the molding was brittle and would crack; the carpet had a bend in whiled rolled up and was ruined and a few others. He said he left his receipt book and couldn't write a receipt for the $150.00 service charge. I told him to send me one and bill me, he wanted his service charge now. I told him I wanted a company receipt for the service charge and for the amount of the job should he get it (quote) and once I received via mail,I would pay his service charge. I feel he didn't want the job but since he came out he would gouge a service... read full review
I referred a friend to Charles last week. She had a mishap with a death of a beloved pet who bleed all over her wool rug. Very upsetting day for her. Charles called and went right out the next day and was very compassionate and honest with her. He does a great job with expensive area rugs, size is not an issue. Also, will clean the ducts to help keep allergies down.
Charles did an absolutely excellent job with our carpeting! It was in definite need of cleaning with several difficult spots in the dining area. The carpet looks like new! He is efficient, personable and his work is top quality!