We are moving out of the area and wanted to leave our house nice and clean for the new owners. Well, I shouldn't have called The Cleaning Genie. Our closing was scheduled for 11 am and I specifically asked to be the first clean for their day so they would be done by 11. The ladies didn't get there until 11:30 to start and then they tried to tell me that 2 ladies were only able to clean the kitchen in the 2 hours I paid for. There was nothing left in the house! All they had to do was wipe out the drawers and empty cabinets and wipe down frig. Seriously! Maybe the cleaning ladies do good work, but they move at a snails pace and wanted 2 more hours to finish the... read full review
November 2016
Bizarre experience, do not recommend Like another commenter said, the owner was very nice. At first. Until we got an unexpected letter in the mail, firing us as customers because we'd had to cancel an appointment. The letter said we'd given no notice, when we absolutely did. We'd called Tony to cancel, and he apparently didn't pass the message on to the cleaning crew, because they called at the appointment time asking to be let in. We rescheduled, had the cleaning done, everything seemed fine, and then 3 weeks later we got this break-up letter. When my husband called to clear up any misunderstanding, Tony cravenly declined to return the message. So... read full review
June 2015
Tony (co-owner) came to my home to provide an estimate for cleaning smoke damage. He arrived on time and even called me from the road to advise that he might be a few minutes late due to traffic. Tony was very helpful and suggested we contact our insurance company as the work to be completed would most probably be covered under our homeowner's policy (he was aware that his company would probably not be contracted to perform the cleaning but he put our needs over gaining our business). We did contact our insurance company and ended up using the company they had already approved. But, in the event we ever need cleaning help again, I would not hesitate to contact The... read full review
We are moving out of the area and wanted to leave our house nice and clean for the new owners. Well, I shouldn't have called The Cleaning Genie. Our closing was scheduled for 11 am and I specifically asked to be the first clean for their day so they would be done by 11. The ladies didn't get there until 11:30 to start and then they tried to tell me that 2 ladies were only able to clean the kitchen in the 2 hours I paid for. There was nothing left in the house! All they had to do was wipe out the drawers and empty cabinets and wipe down frig. Seriously! Maybe the cleaning ladies do good work, but they move at a snails pace and wanted 2 more hours to finish the... read full review
Bizarre experience, do not recommend Like another commenter said, the owner was very nice. At first. Until we got an unexpected letter in the mail, firing us as customers because we'd had to cancel an appointment. The letter said we'd given no notice, when we absolutely did. We'd called Tony to cancel, and he apparently didn't pass the message on to the cleaning crew, because they called at the appointment time asking to be let in. We rescheduled, had the cleaning done, everything seemed fine, and then 3 weeks later we got this break-up letter. When my husband called to clear up any misunderstanding, Tony cravenly declined to return the message. So... read full review
Tony (co-owner) came to my home to provide an estimate for cleaning smoke damage. He arrived on time and even called me from the road to advise that he might be a few minutes late due to traffic. Tony was very helpful and suggested we contact our insurance company as the work to be completed would most probably be covered under our homeowner's policy (he was aware that his company would probably not be contracted to perform the cleaning but he put our needs over gaining our business). We did contact our insurance company and ended up using the company they had already approved. But, in the event we ever need cleaning help again, I would not hesitate to contact The... read full review