The Dry Eye Center of Southwest Michigan

Mar 2023

I called the office in Stevensville on 3/6 to order more contacts. The lady said the person that actually orders wasn't in but she would let her know and get them ordered. I called back on 3/9 to check they had been ordered and they had not, so the lady again told me she would get them ordered. I called back on 3/15 to make sure they were ordered and they were still not. The woman told me that my prescription expires on 3/29/23 so they cannot be ordered. I personally have never heard of that and have always been able to order contacts and glasses up until the day my prescription expired. I asked if I could get a copy of my prescription and she told me I can sign a release to get it still telling me I cant order from anywhere. I got it in an email, signed it and faxed it back the same day. But what I got back was the eye glass prescription. I responded to the email and asked for the contact prescription as that was what I asked for. I did not hear back so I told another eye dr who told me they would order my contacts. They reached out and were told no as well. The reason? Advanced told them my prescription was already expired... I called again I think her name was Christina and I'm told I still can't have a copy of my prescription. I told her they can't withhold that from me. She said my prescription expires on 3/29. I reminded her that is now 9 days away. she said I can go talk to Shanda at the St Joe location if I dont like the answer.. I went there on 3/20 and had to argue some more with Shanda, and Explain to her that it is illegal to withhold someone's prescription from them when it is not expired. She was incredibly rude and told me I cant order from anywhere else. I told her I can and will and I did not understand why they are being so crazy over this. She finally went in the back and got my prescription. She still kept telling me over and over that I can't order contacts from anywhere because my prescription will be expiring in 9 days. When I got to my car I looked at the paper and the expiration date is 3/20/24 That's a whole year from now! So either the staff cannot read or they attempted unsuccessfully and illegally to change my expiration date out of spite. As my glasses prescription was dated 3/29/23. Either way after all of this nonsense I will never come back again.

Jun 2021

I love the whole staff at advance family eye care Both doctors are great I would recommend this place to any of my family members and friends