JJW Brick.com

Dec 2022

I had a decently good experience with this company. There were a few odds and ends that left me stressed at the last minute, but it was all handled. So walking through the process. I read reviews online, filled out an online request for an estimate and someone called me within half an hour to schedule an estimate. The person who came out was Stewart - a very laid back and experienced project manager. He took his time, inspected my property, measured and showed me examples, as well as, explained the process thoroughly when I asked a million questions. He didn't have a sales pitch, it was just a conversation. I was then invited to explore the showroom and scheduled a time. It was very impressive and Stewart was very patient as I choose my plans and materials. Despite it being the highest estimate I received, I received a 10% discount for committing and felt like I trusted them the most and decided to move forward. I had to put 1/3 of the final project cost down for payment and was told they would contact me in 4-6 to schedule the job. This is where the stress came in.. I checked my email approximately 2 minutes before there was a ring at my door. I was being informed that my project was tomorrow and where should they drop off the materials?! I was shocked and overwhelmed, feeling like we were not prepared properly. I later talked to the office scheduler who said she sent an email the week prior, but for some reason I did not see or receive it. Even if I had gotten it, I'm not sure how flexible they would have been with it. Besides having to scramble to get the rest of the payment ready and shuffle around my work schedule for the next day, I also felt like we did not finalize the design, which is crazy because they had already delivered the materials. With a day full of meetings the first day of instillation I felt very anxious that I wouldn't be available enough to meet with the workers. As a result, Stewart did come out the night before and help lay out the design. As I feared, we had different ideas about what the final product was going to look like. I wish they had come out again to determine that, as the only time anyone was on my property was for the estimate and at that point there is only so much attention to detail. I was assured that person in charge of the install would be very accommodating. So we are at the morning of - the workers arrive and ring the bell. My spouse greets them and of course they have a bunch of questions, which I am not available to answer. I am lucky to be working at home, as I really cannot imagine how this would have gone otherwise. Of course the place markers laid out the night prior are not all going to work. The installation team - Alejandro (Alex) - and a crew of five brought some much needed relief. They absolutely knew what they were doing and made everything better. They worked so fast and made so much progress the first day, we're almost done by the second and by the third my entire yard was transformed. There was only one minor issue that the project manager said he would get fixed right away. It took awhile and they tried to talk me out of it and provide a minor discount because it would be costly, but that was his mistake and important to me so I held to it. I will admit that I have high exceptions and value quality, as I believe one should for the price. Their work is lovely, but much of it is preference, which you cannot leave to project managers or workers to decide. I am the one that has to live with this. The end product was great, but I wish there would have been better planning. So, my advice would be go with them, but make sure you have everything figured out before you sign the contract.

Apr 2021

PMS tore out our 1965 small cement patio this week and installed a gorgeous new brick paver patio w/firepit. They were very professional, friendly, and knowledgeable. We researched 4 other places and PMS was hands down the most professional, friendly, and knowledgeable company of all of them. We worked with Duane who answered all our many questions, and their sales office was always super responsive. Financing was a breeze to set up, and the install crew was in and out in just 2 days! Very clean, friendly, and responsive to on site questions. Highly recommend "We're The Guys"!

Mar 2017

Jasen and his team replaced our old deck with a beautiful brick patio. They finished the work ahead of schedule. Jasen was very professional and his team very efficient.I would highly recommend them.