Yesterday I entered the Lakeside JCPENNEY,shorty after it opened, looking like a lost soul. And a nice cashier asked me if I needed some help,I told her I wished to make a return from my online order. She directed me to another station a few feet away and said she would meet me theefre. She then directed the girl there on how to do an online return. She then call the cashier downstairs to help me pick out a bra for my mom,a few minutes later I was on my way. I found out the first lady was the store manager,her customer service was excellent and she should be commented. I also received my refund on my card within 24 hours. Overall I give my experience... read full review
May 2024
Enjoyed my last visit to JCP at Lakeside Mall (Sterling Heights, MI). Unfortunately, it will close on July 1st, 2024, as the entire mall is set to close permanently. I always liked coming here to pick up online orders and do in-person shopping. Definitely will miss this place.
December 2023
The friendly staff was great, and handled the overwhelming amount of customers very well considering there are only 2 photographers. Unfortunately it is 2023 and people havent gotten any smarter and fail to realize the simple fact that only 2 photographers have to take their time if you want nice photos, Simple concept people...As a result we had an hour and 20 wait, and although it wasnt anticipated, it was very well worth it. Shout out to Meghan our photographer, she's a great person and an EXCEPTIONAL photographer as well. Keep up the good work ladies
Yesterday I entered the Lakeside JCPENNEY,shorty after it opened, looking like a lost soul. And a nice cashier asked me if I needed some help,I told her I wished to make a return from my online order. She directed me to another station a few feet away and said she would meet me theefre. She then directed the girl there on how to do an online return. She then call the cashier downstairs to help me pick out a bra for my mom,a few minutes later I was on my way.
I found out the first lady was the store manager,her customer service was excellent and she should be commented.
I also received my refund on my card within 24 hours. Overall I give my experience... read full review
Enjoyed my last visit to JCP at Lakeside Mall (Sterling Heights, MI). Unfortunately, it will close on July 1st, 2024, as the entire mall is set to close permanently. I always liked coming here to pick up online orders and do in-person shopping. Definitely will miss this place.
The friendly staff was great, and handled the overwhelming amount of customers very well considering there are only 2 photographers. Unfortunately it is 2023 and people havent gotten any smarter and fail to realize the simple fact that only 2 photographers have to take their time if you want nice photos, Simple concept people...As a result we had an hour and 20 wait, and although it wasnt anticipated, it was very well worth it. Shout out to Meghan our photographer, she's a great person and an EXCEPTIONAL photographer as well. Keep up the good work ladies