JCPenney

JCPenney is one of the largest retailers in the nation, offering a wide range of apparel and home furnishings since 1902. Customers appreciate the variety of options available for kids, men, and women, as well as footwear, jewelry, and accessories. The store also features a new beauty concept, JCPenney Beauty, showcasing skincare and makeup from well-known brands. Customer service at JCPenney is often highlighted in reviews. Shoppers have noted the helpfulness of staff, including store managers who go above and beyond to assist customers. Many have shared positive experiences, such as receiving prompt help with returns and product selection. However, some customers have expressed concern about the store's sales not being as competitive compared to other retailers and have noted the emptiness of the mall where JCPenney is located. Despite these challenges, many loyal customers will miss the Lakeside JCPenney location, especially as it prepares to close on July 1, 2024. Overall, JCPenney has been recognized for its quality, value, and excellent customer service, making it a favored shopping destination for many.