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Reviews for Daltile Sales Service Center
Add your commentDaltile Sales Service Center
6915 19 Mile Rd Ste H, Sterling Heights
Directions Call Website Suggest an Edit
6915 19 Mile Rd Ste H, Sterling Heights
Directions Call Website Suggest an Edit
I have been managing several commercial jobs recently with all Daltile specs and I really have to compliment this location for several reasons, however, Sarah specifically is a complete Rockstar.#1 - and most importantly, she is extremely friendly and professional. When I go in there I am exhausted so dealing with a friendly person is awesome.#2- She knows everything there is to know about product.#3- if your product is on order, she can usually pull it up and let you know exactly where it is. Even in these uncertain times with shipping etc. She is all over it with the orders.#4 Get this- She follows up on stuff, which is top notch!!!The guy in the corner is nice and... read full review
Although you cannot buy direct from this location the company the staff at this location are great to deal with. We purchased 435sqft of tile made by daltile through Nu-Way the tile had a manufacturing defect discovered the day it was to be installed. Nu-Way contacted Daltile about the issue. Zach at Daltile contacted me regarding the problem and he took ownership of the issue from beginning to end. Zach arranged for a courier to swap the tile for a good batch of material. He even replaced a bag of mastic that had been wasted when the defective tile could be laid. That is definition of customer service take control of the problem and resolve the problem beginning to end.