Southgate Lincoln, LLC Service

Jun 2024

This place gave me a hassle about changing the tire on my. I had to get the manager of the dealership involved. Now I need to drive out to Novi or somewhere else to get my Lincoln serviced because I don't trust the service department at all.

May 2023

Quite possibly the worst experience I've had servicing a vehicle. Charged twice for a repair that still isn't satisfactory. You'd think a Michigan based Ford service dept. would have a modicum of pride in their reputation and work. Everything you hear about Ford these days is true, go buy a Honda instead. Disappointed I can't give zero stars.

Apr 2023

Lincoln vehicles are very nice. Southgate Lincoln is not. We have had numerous service failures with both the sales and service staff. We repeatedly called our sales person trying to obtain a privacy cover for the cargo area. It took a call to the sales manager to get a reply. Now, we found out the wheel lock wrench is missing from our vehicle at the first oil change. Didn't even know what that was, but now am buying a new one even though we never received one. BTW, showed up for my 2pm appointment only to find I wasn't on the list. And don't get me started on their sister store Southgate Ford. Let's just say my F150 replacement has a VW logo on it. And I have access to the Ford Employee discount! A Plan for those in the know.