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Reviews for Geek Squad

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  • October 2024

    I went in to get information transferred from one iPhone to the other this particular staff member seemed to be very irritated and short and condescending I don’t know his name, young Caucasian man with the headband on I don’t know if it was time for him to get off work or not but when I come into a business, I’m a customer and you do move fast through the customers, but not for the sake of being rude and should be professional

  • June 2024

    Geek Squad manager Shareece has very poor customer service skills. I took my computer in because it was dusty and it also needed a new AIO cooler install that I purchased. Best Buy had my computer for three or four days and I got a phone call explaining that they will not be able to install my AIO cooler because the computer was “ too dusty”. She told me that she felt it was unsafe for her technicians to work on the computer and she mentioned that geek squad is not a cleaning service. She was very rude and condescending to me as a consumer and that is something no one should have to deal with if you’re spending your hard earned money with a company. Mind you, I... read full review

  • January 2024

    I purchased a Vanko projector and was told that I would have to pay a 15 percent if I returned it. We told the salesperson that we wanted to use it for a slideshow and he said that the projector should do well with showing clear pictures. I took it home to look at the slide show and the pictures were very blurry. I returned it because the projector did a poor job of showing clear pictures. If Best Buy is going to charge a 15 percent fee for returning certain items, then they need to have a few projectors on display so that you know what you are getting. When you purchase a television, you know what you are getting because the TV's are on display. Do your research... read full review

  • Geek Squad

    28400 Telegraph Rd, Southfield

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