Geek Squad

Jan 2024

I placed a pick up order and when I got there had to wait 30 mins in my car while I watched people come and go. So I go in to get my item and stand in the ordered online line only to be ignored while they checkout out all the people in the regular line. The Best Buy customer service is trash.

Dec 2023

Best Buy used to be a decent store with knowledgeable helpful employees many years ago.Nowadays it's run by people who have no clue how to manage a retail operation. They don't train the employees and the store is total chaos even during normal days when it's not very busy.When I worked retail we would triage customers to clear the line. Here, a customer that just needs to pay for something and get out is made to wait for an hour or more while two family members argue about what phone to buy and the customer service rep can't figure out what's in stock and then disappears randomly for twenty or thirty minutes and the family members still can't make up their minds.Do not shop here or support any location of this store. They don't deserve your money and you can't get pretty much anything here somewhere else and probably for less money.This is why brick and mortar chain stores are going out of business. The customer service and efficiency suck and are stuck in the stone age. Best Buy deserves to tank and go out of business. Management of this company from top to bottom is a complete joke.

Dec 2023

Employee by the name Cherise was rude and disgusting. The worst customer service I ever endured. She should be fired but I continued on with my day. Raggedy person wait time long for pick up orders around noon but the store was empty.