Geek Squad

Oct 2024

I went in to get information transferred from one iPhone to the other this particular staff member seemed to be very irritated and short and condescending I don’t know his name, young Caucasian man with the headband on I don’t know if it was time for him to get off work or not but when I come into a business, I’m a customer and you do move fast through the customers, but not for the sake of being rude and should be professional

Jun 2024

Geek Squad manager Shareece has very poor customer service skills. I took my computer in because it was dusty and it also needed a new AIO cooler install that I purchased. Best Buy had my computer for three or four days and I got a phone call explaining that they will not be able to install my AIO cooler because the computer was “ too dusty”. She told me that she felt it was unsafe for her technicians to work on the computer and she mentioned that geek squad is not a cleaning service. She was very rude and condescending to me as a consumer and that is something no one should have to deal with if you’re spending your hard earned money with a company. Mind you, I...read full review

Jan 2024

I purchased a Vanko projector and was told that I would have to pay a 15 percent if I returned it. We told the salesperson that we wanted to use it for a slideshow and he said that the projector should do well with showing clear pictures. I took it home to look at the slide show and the pictures were very blurry. I returned it because the projector did a poor job of showing clear pictures. If Best Buy is going to charge a 15 percent fee for returning certain items, then they need to have a few projectors on display so that you know what you are getting. When you purchase a television, you know what you are getting because the TV's are on display. Do your research first before purchasing a projector from Best Buy because you will be stuck with paying a 15 percent return fee if it doesn't do the job. Don't rely on the salesperson.