Ally Servicing

Oct 2024

This company is not BBB acredited and DISGUSTING! 93% of their reviews are one star. I got laid off of my job back in April of 2024, and I know I have 2 extensions left but ally is saying I have used them all. When I asked for proof I was told that they don't have access to those documents. Then I was told by another employee that they would send me the proof and never did. I've been asking for help for 5 months and keep going around the same rodeo except no one is on the same page. One person tells me I'm qualified and the next tells me I'm not. I've asked for a manager 12 times, every time I'm told that someone will call me back .... Guess what, no one does. Also apparently...read full review

Oct 2024

The worst experience I have had in 48 years. Called 3 weeks before we need to transfer a title. They said they would send out the paperwork needed. Vehicle was paid off in 2020. They sent a letter but not the signed title release. Called they said they would fax over the signed title release, they did not. Spent almost 2 hours on the phone with them to finally get someone to fax over the signed title release. Very rude supervisor in the title release department. She hung up on me when I asked who dropped the ball, must have been her.

May 2024

I would leave ZERO STARS if google would let me.
I used my ALLY Credit Card while out of state (from MI and in TX). They let 2 small transactions go thru then "locked" the card for "fraud" when I tried to make a $134 charge, so it was declined. I called the bank and was told I had to talk to their security people. So I was transferred. They lady was nice and helpful and then said everything was all set and I could go ahead and use the card. Tried 3 more times to use it and it was declined again. The venue was closing so I was told they would hold my order and I could pay in the AM. Here we are the next morning and the card still does not work and I can't even pay...read full review