Kroger Floral Department

Jan 2024

I never have trouble finding what I need here. I'm not at a grocery store for "customer service" therefore I have nothing to say about the employees. The items I need are there. It's a massive store and I like the layout. That is all.

Jan 2023

I have searched high and low for this item, and it's always out at every store near my home. I searched and called other locations, as did the friendly manager in the back of my local store that handles the orders and deliveries. He called or searched inventory of every store within 20 miles and no one has any. He informed me that not many people purchase this item so they only stock it in small quantities, and don't keep supply of it in the back. I asked (begged!) him to please order in abundance for me and I would buy it, a whole case in fact! So he did, and they called me last week, as I kindly requested them to please go out of their way and do... but life and work made me forget about it. So they called me again today to remind me that they still had it at the desk for me and could I please come get it!! So I will be going tonight after work to get my items! I read other reviews of this place and just had to leave a good review for the staff here. They are understaffed and it's hard to keep employees during this time, but some of the customers are so rude it's disgusting. I was in shock at a woman checking out in front of me... I helped the cashier bag all her groceries because she was so nasty... She was completely disrespectful, demanding, mean, and not one word of thank you or you too when the cashier said have a nice night. They are doing their best with what they have! I think they're all doing a good job with what management gives them. They need to hire at least 1 more employee on midnights though!

Jun 2022

This isn't my regular Kroger's and I'm certainly glad for that. I stop in about once a week to quickly check the clearance sections. But even once a weeks seems too often. This store is so disorganized and messy. The shelves are constantly empty and a complete disaster. The deli coolers just that products throw in and not even properly shelved. Not to mention this store has about half of the inventory (if that) of the other 3 Krogers within the immediate vicinity. You'd think as a smaller store they'd be able to keep it neat and orderly, but not the case at all. While I have scored some great marked down deals from time to time, I'm certainly glad this isn't my closest store. I've never had an issue with the checkout employees, in fact the lady today was just the sweetest to me. My issue- every single time without fail is the nasty and rude customer service woman. Every time I come in here constantly overcharged. Some thing is advertised for one price but rings up differently. So I'm always at the customer service desk getting my refund. The manager who runs the customer service desk is without fail the most unpleasant woman I've met in a long time. It's as if I'm bothering her for her to do her job. She has the worst demeanor and attitude. It happened to me again today. I bought an item that was advertised for $.99 but it rang up regular price at $1.99. She was very rude and clearly felt inconvenienced that she had to go and check the sign, as if I was lying to her. Sure enough, I was over charged and she had to refund my money. This person could almost ruin your day if you let her. Anyways, I'm glad I only pop in once a week. I suggest driving the 3 miles down the road to the other Kroger's, for a better grocery shopping experience.