Water Heater Installation Repair in Royal Oak

“As a small woman who asks a lot of (maybe stupid) questions, expecting honest answers, I highly recommend Nelson Bros. They are always willing to walk me through what exactly is wrong and suggestions for fixes, and they have never once tried to upsell me on something I don't actually need (even when they stood to make 1000s off of me).

We've had Rick out several times for drain scoping and cleaning and he's always straight up with me. I was ready to completely replace our sewer line, and he talked me off a $12,000 ledge.

Today, Trevor came out to take care of our AC condensate drain line that was absolutely hacked together and leaking. His solution allowed us to have a quick fix to our issue that reuses perfectly fine existing copper drain line from our AC. All in, it cost $400, which I find to be an absolute steal compared to the $1700 another company wanted to charge to run an entirely new line through the ceiling and across the basement to our laundry tub.

He left us with a proper solution that's up to code, kindly explained to me that the pipes aren't connected to meet code and to protect the AC in the event of a backup, and he was respectful of our home. He went above and beyond by making sure that our remaining copper line was properly mounted to the wall to avoid it getting knocked off the old brackets again and again (thanks, other local company...), and he left a clean out access on the new drain pipe (which may be necessary to be up to code code, but if it isn't, it is important for us because our real sewer cleanout access is cemented shut and that's all we have to use for sewer scoping and cleaning).

Thanks so much Trevor! We will happily continue doing business with Nelson Bros and recommend all our friends do the same!“

“Comfort Zone Heating and Cooling did an outstanding job installing our new furnace and air conditioning system. From start to finish, the team was professional, courteous, and punctual. They took the time to explain the process, answer all our questions, and kept us updated throughout the installation. The work was completed efficiently and with great attention to detail. We couldn’t be happier with the results and the improvement in our home’s comfort. I highly recommend Comfort Zone for anyone looking for quality service, great communication, and true professionalism.“

“Tony and company did a fantastic job for us! Professional, and went beyond the norm when replacing our AC unit! Highly recommend !!“

“The plumbing technician Randy did a superb job in fixing the sewage line. He spent many hours cleaning and redoing it to make sure it was right. Then the video images verified it. We are very happy with his effort. He came back 2 weeks later to diagnose a kitchen water leak and installed a new faucet. He further cleaned up the very large mess in the cabinet.“