Reviews for Michigan Ear Institute Hearing Aid Center
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Google: 1/5Michigan Ear Institute Hearing Aid Center
3555 W. Thirteen Mile Rd., #N-210, Royal Oak
Directions Call Website Suggest an Edit Google: 1/5 Google: 1/53555 W. Thirteen Mile Rd., #N-210, Royal Oak
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Dr. Hong gets a good review from me, and he completed a Tympanoplasty for me which saved some hearing - It's not 100%, but better than it was. However, there is discomfort and tinnitus which I wanted to see if could be addressed. This is where the institute lost my confidence and recommendation. Their follow-up process is horrible. I was called a number of times by a automated message system to schedule, but it won't put you through to anyone - you have to login to their portal and schedule. Once I was able to hack through the scheduling nonsense, I was planned to see Dr. Hong in a specific location, and when I arrive the location was dark, and no one home. I'm 100% positive I planned the visit at this location, as it was a 10-minute drive for me vs 1-2 hours. I was specific about it. I was told this was not the case. Again - after dealing with their automated nonsense to talk to a human, many of their staff were rude, and un-empathetic. I was understandably irritated, and the staff doubled down. I just received a letter of refusal to treat, which is fine - as I wouldn't get paid to go back there but shows their real colors to just cut you off, and leave you deaf if you get irritated, they made you arrange time off work, have a terrible teleprompt system to contact, and told you the wrong location for your appointment.
Dr Sargent is amazing. I had a pretty invasive Cholesteatoma that I have been dealing with for just about 3 years. Dr Sargent performed my surgery and I can not say enough good things about the experience. Dr Sargent took great care of me and my ear! He is friendly, caring, and very thorough with his instructions. Every time I leave the office I really feel like I'm being taken care of and I know exactly what is going on! I recommend this office 100%!
Dr's are great but unfortunately they made several bad hires with their office staff. Very rude and treat patients like crap. I've moved on and posted to all my friends on social media about it.