Ascension Providence Rochester Hospital Rochester Community Primary Care

Ascension Providence Rochester Hospital's Rochester Community Primary Care in Rochester, MI, offers primary care services, including health screenings and treatment for illnesses and injuries. Patients appreciate the excellent customer service from the staff to the physicians. Same-day new patient appointments are available, and follow-up calls are made to check on patients' well-being. Dr. Pradko and his staff have provided consistent, high-quality care to patients for several years. Communication is clear, and wait times are minimal. Patients highly recommend this provider. However, there have been some issues with scheduling tests and appointments. One patient experienced miscommunication when scheduling tests through the Hub, resulting in the need to reschedule for a few days later. Another patient was disappointed when their scheduled appointment was canceled without prior notice and required a call to reschedule. Despite these challenges, a different doctor was able to see the patient on the same day due to the office staff's flexibility. In summary, Ascension Providence Rochester Hospital's Rochester Community Primary Care provides excellent customer service, timely appointments, and clear communication, but there is room for improvement in test scheduling and appointment cancellation procedures.