Martinizing Cleaners

Jul 2024

I have a Canadian Goose winter coat. Most cleaners will not touch the coat because of the cost to replace it. Apparently, because the coat is made so well, the the older equipment at many cleaners are inadequate and will damage the coat. My cleaners recommended Martinizing Cleaners in Rochester. They told me up front that it would take about a month and would be expensive to clean. That said, Martinizing cleaners contacted me via email when the coat was ready to pick up or they would drop it off, and they did a fabulous job!

Jun 2021

They were very helpful and accommodating. My son needed a suit cleaned quickly so they rushed it for us. When we forgot to pick it up before their closing time, they were gracious enough to wait a few minutes for my son to rush there. We were so appreciative!

Jul 2020

I was desperate to find a place I could drop off a black suit to be ready for a family funeral. The funeral would require some unalterable travel, therefore, an exact time existed for which it had to be ready on an upcoming Monday. It was already later on a Saturday afternoon in July 2020 when the virus was rising and affecting businesses differently, making it essential to make real, old-fashioned phone calls. It was my only option, other than driving around everywhere, or depending on oft-erroneous times posted online, to suss out hours of operation during this devastating time. I called four other dry cleaning establishments in the Rochester Hills area before I landed at this GEM of a business. That Saturday, I walked in the Martinizing location, not calling the fifth establishment of the day, because I happened to be running errands right near the place. They had an "open" sign, clearly visible. The woman who greeted me, and I will return to find out her name, made me feel calm and relaxed and cared about. I have no idea how she did it, because I gave her little information to go on, but she took the facts I did give her and from that, made me feel warm. That's the most important part of this, besides that the place was COVID-19 regulation complaint. It was a pleasant surprise after having researched four other places for dry cleaning that afternoon, that they were the first to have regular Sunday hours. Additionally, they were open until 7PM Monday, which was helpful and accommodating to my schedule. The man who assisted me at pick up had a similar professionalism that the woman possessed, and adjusted to my level of friendliness and talkative, or not-so-talkative, nature and moods. Impeccable manners. I noticed and appreciated this. The reason I am writing this review though, and investing my time and energy to do this as a single mom of two teenagers, is because the woman with whom I dropped the suit off on Saturday, responded to my situation with the funeral when I brought up COVID-19, and she opened up with information about losses that other local business people nearby had experienced. She was sensitive to my situation, and simultaneously, not overly emotional. She was genuine and cared about the community in general and the business community around her. Nothing about the exchange was political. She was a good human being. It showed. She had restraint and when I opened up, she did just enough. It shined because she had a heart for this community. I hope she sees this because it's wonderful to have renewed faith in humankind when you come across genuine caring, not just some social media like or dopamine hit off a heart icon. The dry cleaning was perfect. I wish I had photos, but it was for a funeral and so it wasn't that kind of an event. I will exclusively maintain my dry cleaning at this location in Rochester Hills.