I seldom post negative reviews. Suffice it to say, I'm just glad there are several qualified dental practices here in the Rochester Hills area. My initial visit to this dentist was definitely my final visit.
June 2023
This is the first bad review I have ever left. Terrible front desk experience, the person flat out lied about what happened. It all began with me contesting a missed appointment charge, since I was disputing this I was suddenly tagged as yelling at the employee. This never happened. My issue was that I called 10 times and left 3 voice messages and never received a call back. Since Covid this practice has completely fallen off providing any semblance of customer service. I didn't want to leave a bad review but I asked on three different occasions for the office manager or the Dr. to call me and I have heard nothing back.
November 2021
Dr. Leigh has been my dentist for over 10 years. She is patient, kind and so knowledgeable. She noticed grind patterns on my teeth and recommended wearing a night guard. She also recommended using a water pic for gum care. ***Recently, after nearly a 2 year delay due to COVID I went in, and was still a bit nervous.But my fears were calmed by the office's reasonable precautions. The procedures were clear and up front, and the friendliness of the staff can't be beat.I don't have dental insurance, instead using a discount program which the Dr. participates in. I've never had an issue getting prices up front (before visit) that match exactly what I pay.Based... read full review
I seldom post negative reviews. Suffice it to say, I'm just glad there are several qualified dental practices here in the Rochester Hills area. My initial visit to this dentist was definitely my final visit.
This is the first bad review I have ever left. Terrible front desk experience, the person flat out lied about what happened. It all began with me contesting a missed appointment charge, since I was disputing this I was suddenly tagged as yelling at the employee. This never happened. My issue was that I called 10 times and left 3 voice messages and never received a call back. Since Covid this practice has completely fallen off providing any semblance of customer service. I didn't want to leave a bad review but I asked on three different occasions for the office manager or the Dr. to call me and I have heard nothing back.
Dr. Leigh has been my dentist for over 10 years. She is patient, kind and so knowledgeable. She noticed grind patterns on my teeth and recommended wearing a night guard. She also recommended using a water pic for gum care. ***Recently, after nearly a 2 year delay due to COVID I went in, and was still a bit nervous.But my fears were calmed by the office's reasonable precautions. The procedures were clear and up front, and the friendliness of the staff can't be beat.I don't have dental insurance, instead using a discount program which the Dr. participates in. I've never had an issue getting prices up front (before visit) that match exactly what I pay.Based... read full review