Chase Mortgage

Jul 2023

I went into his bank to get information to discuss moving a respectable sum of money to this bank from Wells Fargo and a credit union. The personal banker Lora was helpful at first but the more questions I had the more I felt unwelcome. I felt that this bank did not want my business. She was difficult to get ahold of my the phone but she may have been overworked due to the 4th of July holiday. At my third visit when I was ready to open the account. The personal banker seem very irritated that I spoke about the possibility of talking to the financial advisor. Stating and I paraphrase that it may be a waste of her time to speak with me. I choose to get up and leave vs being disrespected. Very disappointing...

Oct 2022

THE WORST CUSTOMER SERVICE EVER. No one could tell me what was going on with my account or why I received an specific email all they did was transfer me around to other reps that you CANNOT understand due to heavy accents. DO NOT USE THIS BANK.

Nov 2021

Chase has been the worst banking experience! If you need to talk to a human don't count on it! Even though there is a local branch they don't give their customers a number to call the local branch forcing customers into their automated corporate quagmire which is highly frustrating and an unproductive waste of time! Chase bank obviously doesn't care about their customers! I'm going back to lmcu.