Walmart Home Services

Oct 2022

So I was here earlier in the Niles Walmart Supercenter with my boyfriend and we were just getting some things like any other person, everything was all good like usual until we went to the exit doors. There was 2 female Walmart employees standing there and one of them said "Have a good day" in like a mocking/childish manner, it was on purpose because they started laughing after she said that to us? They were not taking their job seriously, and I didn't even know these employees. One of the most childish things I have seen in a while from people in their working environment. I don't recommend hiring the the younger Walmart greeters, they should do other roles in Walmart. The older/elder Walmart greeters do that job so much better, they're are always nice and respectful even if they sometimes ask to see your receipt at the exit door. I hope next time that I do go there that there is an older Walmart greeter and not someone that's immature and rude. If this happens again, I will not be going back to this exact Walmart, thanks for reading : )

May 2022

Received the trashiest most hillbilly level customer service from Leah in "customer service." I remember in the 90s Walmart exclusively hired friendly people who were usher to work and were friendly to their customers. This employee blurted out some type of illiterate noise posed as a question. Throw a explicit policy and service out of the window. I don't know how anyone could be so disgusting

Mar 2022

My fiancé made a pickup order for 6pm. She left at 530 and got a email for order being delayed at 6 when she was supposed to pick up. It's now 805 pm she has been told the order is still being processed or the order didn't go through. We have kids and our day was planned to have groceries tonight for us to eat and Our kids are usually in bed by 830 shes still waiting on our order and is 30 minutes away from home. when I talked to the manager she said that we should've waited for a email saying it's ready. Well that doesn't help when your order says pickup time is 6 pm and you get a delayed email at the time you're supposed to pickup. This place is trash for customer service. It doesn't take 2 hours to get a grocery list together and you should never give your customers a go around for 2 hours because you can't keep up, atleast give a heads up when you're behind on workers not a go around. As a manager she should've stepped up and got the grocery list around herself after realizing a customer has waited over two hours for it or just offered a refund.